Roo

Client Support Specialist

Roo

full-time

Posted on:

Location Type: Remote

Location: Remote • California, Colorado, New York, North Carolina, Texas, Washington • 🇺🇸 United States

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Salary

💰 $24 - $28 per hour

Job Level

JuniorMid-Level

About the role

  • Be one of the point-of-contacts for customer inquiries coming through our online support channels – email, LiveChat, 1-833-Roo Vet, etc.
  • Troubleshoot and resolve any first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses.
  • Coordinate second line/escalated issues with relevant regional BD/AMs and other departments as needed.
  • Facilitate and help to manage potential call outs with current processes in place.
  • Proactively document rainy day scenarios as encountered and share any key learnings with the team.
  • Maintain Hubspot to be sure all client communications & CS tickets are documented appropriately.
  • Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed.

Requirements

  • 2+ years experience in client/customer support, ideally in an early-stage start-up environment.
  • Vet technician/animal healthcare industry experience a plus
  • Proactive, organized and accurate in all internal and external company communications.
  • Excellent communication & organizational skills.
  • Familiar with customer support tools/software.
  • Timely and efficient in task accuracy and completions.
  • Flexible & agile, ability to pivot quickly.
  • Driven to improve processes/ communications.
  • Excited to join an ever growing team of professional diverse individuals.
Benefits
  • Accelerated growth & learning potential.
  • Stipends for home office setup, continuing education, and monthly wellness.
  • Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
  • 401K
  • Unlimited Paid Time Off.
  • Paid Maternity/Paternity and reproductive care leave.
  • Gifts on your birthday & anniversary.
  • Opportunity for domestic travel, including for regional team building events.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
proactiveorganizedaccurateexcellent communicationorganizational skillstimelyefficientflexibleagiledriven to improve processes