Roger

Customer Success Manager

• You take responsibility for a dedicated portfolio of existing customers and proactively guide them through the entire customer lifecycle.
• You monitor KPIs and usage patterns, derive recommended actions, and develop strategies to improve customer satisfaction.
• You ensure your customers' long-term success by identifying, developing, and coordinating the implementation of cross-sell and upsell opportunities.
• With a strong sense for customer needs and data-driven forecasting, you identify churn risks early.
• You act as the "voice of the customer." Working closely with Sales, Product, and Marketing teams, you ensure customer feedback feeds directly into the product roadmap and that we continuously evolve to meet market demand.

Customer Success Manager – Dental Startup

Artificial Intelligence

• As a freelance AI & Automation Specialist, you are our "architect for efficiency".
• You identify bottlenecks in our sales, marketing and operations teams and resolve them with intelligent workflows (n8n, Make, Zapier) and the use of AI tools.
• Workflow architecture: You analyze our existing processes (sales pipeline, onboarding, support) and build robust automations using tools like Make (formerly Integromat) or n8n.
• AI integration: You implement LLMs (e.g., OpenAI API, Claude) into our workflows to automate tasks such as lead qualification, email drafting, or data analysis.
• Tech-stack integration: You seamlessly connect our tools (e.g., CRMs like HubSpot/Pipedrive, Slack, Notion, Google Workspace) so data flows automatically.
• Custom scripting: Where no-code reaches its limits, you write small scripts (Python/JavaScript) to cover the last mile of integration.
• Empowerment: You train our team on the new AI tools and create documentation to keep the solutions maintainable.

Customer Success Manager – Dental Startup

AI Operations, Workflow Specialist