FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- You take responsibility for a dedicated portfolio of existing customers and proactively guide them through the entire customer lifecycle.
- You monitor KPIs and usage patterns, derive recommended actions, and develop strategies to improve customer satisfaction.
- You ensure your customers' long-term success by identifying, developing, and coordinating the implementation of cross-sell and upsell opportunities.
- With a strong sense for customer needs and data-driven forecasting, you identify churn risks early.
- You act as the "voice of the customer." Working closely with Sales, Product, and Marketing teams, you ensure customer feedback feeds directly into the product roadmap and that we continuously evolve to meet market demand.
Requirements
What you’ll need- Experience in Key Account Management or Customer Success Management (experience in the dental sector is a plus).
- Enjoy working in a consultative capacity, optimizing processes, and fostering long-term customer relationships.
- Strong communication and advisory skills, empathy, and the ability to inspire others.
- Comfortable working with KPIs, reports, and CRM tools.
- Interest or experience in cross-selling, upselling, and churn management.
- Hands-on, flexible, and motivated to take ownership in a dynamic environment.
- Native-level German and very good English.
Benefits
Comp & perks- Attractive compensation – performance-based and competitive.
- Modern office – hybrid work possible.
- Mentorship & onboarding – structured training plus personal support.
- Career opportunities – rapid growth in a scaling startup.
- Motivated team – collaborate with smart, inspiring colleagues.
- Startup drive – dynamic, impactful work with real impact in the healthcare sector.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsAdvisory SkillsEmpathyInspiring Others