Rocky Talkie

Support Engineer

• Provide technical support for two-way radio systems
• Diagnose and troubleshoot hardware and signal issues
• Support customers in configuring their radios for optimal use
• Deliver clear, patient guidance to customers
• Research third-party accessories and radios
• Assist customers in selecting appropriate radio equipment
• Conduct training sessions or demonstrations for users
• Maintain documentation of support cases

Technical Support Specialist

Account Executive

• Manage and grow a portfolio of assigned commercial accounts
• Develop new business opportunities across commercial segments, including guides & outfitters, camps, resorts, education, experiential operators, outdoor field teams, and other emerging channel opportunities
• Prospect and open new accounts aligned with Rocky Talkie’s growth strategy
• Build strong long-term customer relationships through regular communication, training, field visits, and ongoing account support
• Conduct regular account visits, sales calls, and product demonstrations
• Negotiate and close sales opportunities across the commercial channel
• Represent Rocky Talkie at trade shows, networking events, industry gatherings, and customer meetings
• Help identify and communicate emerging market opportunities, customer needs, and product feedback to support Rocky Talkie’s long-term commercial channel strategy
• Collaborate with the Sales Manager to prioritize near-term revenue opportunities while recognizing longer-term strategic opportunities for the organization
• Stay informed on industry trends, competitive landscape, and evolving customer needs across commercial outdoor markets
• Help refine sales messaging, positioning, and go-to-market approaches as the commercial channel continues to evolve
• Collaborate closely with Sales, CX, and Operations teams to ensure a strong customer experience
• Maintain accurate records of customer interactions, opportunities, and sales activity within HubSpot CRM
• Track and report on sales activity, account performance, and commercial channel insights

Technical Support Specialist

Commercial Sales Representative