Technical Support Specialist

Rocky Talkie

Technical Support Specialist at Rocky Talkie providing radio systems support and customer education. Involves troubleshooting, configuration support, and training for users of two-way radio systems.

Posted 5/19/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Provide technical support for two-way radio systems
Diagnose and troubleshoot hardware and signal issues
Support customers in configuring their radios for optimal use
Deliver clear, patient guidance to customers
Research third-party accessories and radios
Assist customers in selecting appropriate radio equipment
Conduct training sessions or demonstrations for users
Maintain documentation of support cases

Requirements

What you’ll need

4+ years of hands-on experience working with two-way radio systems
Strong understanding of radio frequency (RF) fundamentals
Familiarity with UHF/VHF systems, repeaters
Excellent verbal and written communication skills
Ability to troubleshoot independently

Benefits

Comp & perks

health insurance
short term/long term disability
401K matching
PTO
performance-based bonus

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

two-way radio systemshardware troubleshootingsignal troubleshootingradio frequency (RF) fundamentalsUHF systemsVHF systemsrepeaters

Soft Skills

verbal communicationwritten communicationcustomer supportguidancetraining