Customer Service Advocate

Rockwell Automation

full-time

Posted on: 2/14/2026

Location Type: Remote

✨ AI Apply

💰 $40,240 - $60,360 per year

About the role

Work with partners to provide accelerated and valued outcomes.
Prioritize the critical Moments that Matter.
Have a clear understanding of measurements which measure the customer experience.
Recognize customer needs and address them with urgency.
Determine alternative solutions to solve the problem.
Be a subject matter expert on business processes.
Identify trend and opportunities for root cause resolution, escalating through the proper channel.
Collaborate to develop best practices.

High school diploma or GED
Legal authorization to work in the United States. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Associate's degree (Preferred)
2+ years related experience
Experience interpreting and responding to customer questions and requests.
Identifying the urgency of tasks and prioritize accordingly.
Working well in a team environment of collaboration.
Experience evaluating systems for positive end-to-end customer experience.
Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.
Experience documenting customer issues in detail in technology and processes.

Benefits

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer experience measurementproblem solvingbusiness process expertisesystem evaluationdocumentation of customer issues

Soft Skills

urgency recognitiontask prioritizationcollaborationcommunicationteamwork

Certifications

high school diplomaGEDassociate's degree