Rockwell Automation

PharmaSuite Engineer, Technical Support

Rockwell Automation

full-time

Posted on:

Location Type: Hybrid

Location: Mayfield Heights • Ohio • Wisconsin • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

SeniorLead

Tech Stack

ApacheAzureCloudDockerERPJavaJavaScriptKubernetesLinuxMS SQL ServerOracleRDBMSSQL

About the role

  • Provide advanced functional and technical support for the FactoryTalk Information Software suite with emphasis on Life Sciences MES (e.g., PharmaSuite).
  • Resolve complex application, integration, infrastructure, and performance issues.
  • Support customer environments through phone, screen sharing, and email interactions with L3 support teams.
  • Analyze system behavior across MES, ERP, databases, servers, and network layers.
  • Provide after-hours and weekend support which may be required on a rotational basis to support 24x7 customers.

Requirements

  • Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Information Systems, or related field
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • 8+ years of experience in industrial automation, MES, or process systems engineering.
  • Installation, configuration, and administration experience with: Linux and Windows Server environments
  • Microsoft SQL Server, Oracle RDBMS
  • Web-based applications and relational databases
  • Open-source technologies (Apache, Tomcat, JBoss, ActiveMQ)
  • Containerized platforms (Docker, Kubernetes, Helm)
  • Programming experience in Java, JavaScript, SQL, Eclipse, or equivalent languages.
  • Familiarity with protocols such as OPC, LDAP, SSL/TLS, REST APIs, and web services.
  • Experience with Jira, Git, SSRS, cloud computing (Microsoft Azure), and storage/networking technologies.
Benefits
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LinuxWindows ServerMicrosoft SQL ServerOracle RDBMSJavaJavaScriptSQLDockerKubernetesApache