Solutions Engineer

• Commissioning and integration of AMR systems at client facilities throughout the world; this includes traveling to customer or integration partner facility for on-site deployment and integration with facility side automation equipment
• Support detailed solutions design of AMR systems using OTTO by Rockwell Automation products to meet the customer requirements; this includes workflow design, attachment design, map design and development/modification middle layer software logic using Ignition OPC/UA, FT Optix and/or PLC logic design and modification
• Author and execute acceptance test plans for validation of system functionality and performance; Optimize system performance through analysis, simulation, and experimentation
• Project planning for the deliverables and work packages you own
• Communicate technical details and status to the customer and broader project team
• Consult with integration partners on all of the above
• Deliver training to integration partners and end-users
• Troubleshoot software & hardware technical issues using internal tools available; solve new and challenging technical problems related to the above
• Author new product requirements based on the lessons learned from your design and commissioning activities; Work with the systems engineering team to improve department tools, processes, and working relationships with other departments
• Provide Tier-3 advanced technical support to customers, partners, and internal teams.
• Offer after-business-hours rotational on-call escalation support.

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