Rockstar

Strategy & Operations Lead

Rockstar

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

SQL

About the role

  • Own the operational performance of the assessment function.
  • Run the operating model for how assessments are delivered, monitored, and continuously improved, and be accountable for performance outcomes.
  • Lead high-impact strategic initiatives that advance the clinical mission.
  • Own and drive cross-functional projects that expand the clinical footprint and deepen the value delivered to clients including expanding into new diagnoses (e.g. ADHD), reducing assessment cycle time, and improving the quality and impact of post-assessment recommendations and support.
  • Define and operationalize clinical quality at scale.
  • Partner with clinical leadership to translate clinical standards into measurable processes, quality frameworks, and scalable protocols as the company grows and expands into new clinical areas.
  • Build the systems that enable clinical scale.
  • Document and systematize what works today, design repeatable workflows, and implement operational infrastructure that supports growth from thousands to hundreds of thousands of assessments.
  • Lead and align a team of clinical experts and serve as the operational bridge across the organization.
  • Establish clear priorities and operating rhythms for the clinical team while translating clinical needs into clear priorities for engineering, analytics, and operations.

Requirements

  • 5–8 years of experience, including 2–4 years in consulting or banking and 2–4 years in early- to mid-stage operating roles.
  • You take ownership of outcomes. When you see something broken, you figure out what’s wrong, fix it, and follow through until it actually improves.
  • You think from first principles. You’re comfortable questioning “how we’ve always done it,” asking why, and rebuilding things when the current approach no longer makes sense.
  • You’re analytically strong. You use data to break down problems and get to answers. SQL experience is a plus.
  • You move quickly. You’re comfortable making decisions with imperfect information, shipping something good enough, and iterating as you learn.
  • You learn fast, lead with curiosity, and partner well with subject-matter experts. You ask thoughtful questions, earn trust, and align people around priorities.
  • You are mission-oriented and care about the people your work impacts.
  • You’re kind and honest. You communicate clearly, act with integrity, and treat people with respect.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational performanceassessment deliveryclinical quality frameworksworkflow designdata analysisSQLproject managementprocess improvementclinical standardsscalable protocols
Soft Skills
ownership of outcomesanalytical thinkingcuriositycommunicationintegrityteam leadershipprioritizationcollaborationproblem-solvingtrust-building