Case Manager
Rockstar
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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About the role
- Preparing and managing multiple visa applications simultaneously, with strong ownership and accountability.
- Conducting detailed document reviews and guiding customers through complex immigration processes.
- Partnering closely with customers to gather required information and maintaining clear, timely communication.
- Moving quickly and supporting the mission to become the fastest immigration solution in the tech industry.
- Identifying potential process or case risks early and proposing solutions to keep applications moving forward.
- Contributing to continuous improvements in the document preparation platform and internal workflows, informed by customer feedback and operational insights.
- Maintaining accurate records and tracking application progress through the internal software platform.
Requirements
- You have 3–5 years of immigration experience as a paralegal, project manager, case manager, or drafter.
- You have customer-facing experience and are comfortable managing ongoing client relationships.
- You have experience preparing business immigration petitions; experience with O-1A and/or EB-1A visa categories is strongly preferred.
- You have strong account management skills and excel at managing multiple customer priorities simultaneously.
- Attention to detail is your status quo, particularly when it comes to writing and document preparation.
- You demonstrate high agency, especially with independent research and problem-solving.
- You’re interested in learning how to design and use new AI-enabled technology products.
- You have experience working in fast-paced environments and are excited to join an early-stage startup.
- You’re motivated by supporting founders, startups, and technology leaders in rapidly transforming fields such as artificial intelligence, robotics, biotech, manufacturing, aerospace, and more.
Benefits
- Visa sponsorship available.
- Competitive base salary and equity, commensurate with experience.
- Health, dental, vision, and 401(k).
- Equipment and office stipend.
- Bi-annual team offsites in great locations.
- In-person presence in San Francisco preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
visa applicationsdocument reviewsbusiness immigration petitionsO-1A visaEB-1A visacase managementdocument preparationindependent researchproblem-solving
Soft Skills
ownershipaccountabilitycustomer-facing experienceclient relationship managementattention to detailstrong communicationmulti-taskingagilitymotivation