Zero Trust Cyber Security Engineer
Leidos
Cyber Security
Senior IT Support Technician
Rocketship Public Schools
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $32 per hour
Job Level
Senior
Tech Stack
Cyber SecurityFirewalls
About the role
- Respond to and resolve IT tickets entered by staff and document steps in Rocketship’s ticketing system
- Serve as primary initial point person for technology issues at 2–4 assigned schools (typically ~150–200 staff)
- Provide support for other schools and staff across the Rocketship network as assigned
- Serve on school sites for eight hours per day and follow up on open helpdesk tickets, escalating as needed
- Document and update all helpdesk tickets within the Jira service management system
- Troubleshoot reported issues with Windows devices, MacBooks, Chromebooks, iPads, TVs, printers, and other technology
- Complete in-depth network troubleshooting in partnership with the network administrator
- Perform routine preventative and monitoring work (technical checklist during visits, update/patch computers, back up data, test wireless signal, document AP placements)
- Manage technology lifecycle: verify receipts, asset tag, image/setup/deploy devices, configure hardware for network/printers, reimage/reinstall OS, install/troubleshoot applications
- Assess and repair broken equipment, manage shipments to/from repair/warranty locations, dispose/repurpose hardware using approved E-Waste vendors
- Support technology-enabled assessment administration and other on-campus technology setup/use
- Execute on-the-ground tasks for broader IT projects, assist with network hardware replacement, participate in stretch projects (SSO deployment, cybersecurity), and collaborate with Technology Solutions team
- Provide timely communication and excellent customer service: timely ticket response (within 1 day, follow up every 3 business days), participate in check-ins and meetings, and build relationships with supported schools
Requirements
- At least 15 months of full time and verifiable hands-on technical support experience
- Track record of successfully supporting 1000+ devices daily
- Experience configuring organization-wide critical technology systems (including Google Workspace, content filtering, asset management, telecommunications, etc.)
- Direct hands-on experience installing enterprise network equipment (firewalls, switches, wireless access points, backup batteries, environmental monitoring)
- Ability to independently support daily technical duties and concurrently work on stretch projects with guidance
- Ability to independently troubleshoot and resolve basic and moderate technical issues without additional support
- Ability to administer common repetitive tasks without errors in a larger system under supervised guidance
- Experience troubleshooting Windows, MacBooks, Chromebooks, iPads, TVs, printers, and networks
- Experience with imaging, OS reinstall, and application installation/troubleshooting
- Ability to travel to assigned schools in the region and occasionally to other regions
- Strong communication skills (in person, videoconference, email)
- Commitment to Rocketship’s mission and willingness to work in fast-paced, dynamic environment
- Team player mindset, willingness to accept and give critical feedback
- Willingness to "roll up your sleeves" and perform on-site physical tasks
