Rocket Software

Mainframe Support Engineer

Rocket Software

full-time

Posted on:

Location Type: Office

Location: Bengaluru • India

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

CloudJavaLinuxMS SQL Server.NETOraclePythonSOAPSparkSQLUnix

About the role

  • Assist Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products
  • Troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions
  • Interact directly with various internal departments to facilitate customer request and troubleshoot product problems in a professional manner
  • Analyze and summarize customer issues to prepare appropriate solutions/clarifications to respond to customers
  • Track and document inbound support requests and ensure proper notation of customer requests or issues
  • Maintain knowledge about assigned products and company services available
  • Contributing to the Knowledge Base via Creating and Editing the Customer issues
  • Actively participating in the escalation process fully documenting and aggressively pursuing solutions to critical issues
  • Participating in the evaluation of new releases of products and report on performance, functionality and issues to R&D

Requirements

  • Bachelor’s Degree in a technology field or an equivalent combination of education and relevant IT experience
  • Desire to step into a support role to investigate and resolve incidents based on Rockets products
  • Excellent oral, written and interpersonal communications skills
  • English language experience in spoken and writing is a prerequisite
  • Proven organizational and time management skills
  • Demonstrated experience adapting to change and managing priorities
  • Strong customer service skills in interacting with both internal and external customers
  • Mainframe Experience : z/OS Experience working with 1 or more z/OS Database or application development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM
  • Operating system knowledge: Windows, Unix, Linux
  • Database knowledge in open systems (Windows, Unix, Linux) and cloud solutions
  • Possess solid analytical and troubleshooting skills, specifically dealing with IBM z/OS
  • Knowledge of Spark, Python, Java, Rexx
  • Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols
  • Knowledge/experience with ODBC/JDBC
  • Knowledge/experience of DB2 utilities and DB2 stored procedures
  • Knowledge/experience of DB2 LUW
  • Knowledge/experience with Visual Studio .NET
  • Knowledge/experience in z/OS Cobol or Natural
  • Knowledge/experience in Microsoft SQL Server or Oracle
  • Knowledge/experience working with RACF, ACF2 or Top Secret
  • Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris
  • Knowledge of Network topology
  • Knowledge/experience with the following is a plus: Rocket Data Virtualization, Rocket Data (Shadow) z/Direct, z/Services or z/Events (Streams)
Benefits
  • After-hours support to customers on a rotating basis utilizing the Customer Care After-Hour procedures
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
z/OSDB2CICSIMSADABASIDMSVSAMPythonJavaRexx
Soft Skills
oral communicationwritten communicationinterpersonal skillsorganizational skillstime managementcustomer serviceanalytical skillstroubleshooting skillsadaptabilityprioritization