Rocket Money (formerly Truebill)

Business Operations Manager – Deposit Products

Rocket Money (formerly Truebill)

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $120,000 - $160,000 per year

About the role

  • Own day-to-day business operations for Smart Savings and future deposit products.
  • Monitor product health, financial drivers, risks, and operational KPIs; identify trends and propose improvements.
  • Translate business goals into operational plans and ensure flawless execution.
  • Drive the launch of our new high-yield deposit account, scoping requirements, coordinating across partners, designing processes, and unblocking issues.
  • Build the operational infrastructure for future deposit products (policies, workflows, metrics, performance guardrails).
  • Serve as the primary operational point of contact for deposit product bank partners, processors, and internal stakeholders.
  • Shepherd partner relationships, run partner meetings, track commitments, and ensure delivery.
  • Build and continuously refine procedures across fraud, escheatment, payments, customer support workflows, exception handling, and more.
  • Deep-dive into operational issues, data anomalies, and system behavior, owning root cause analysis and long-term fixes.
  • Craft clear, concise documentation (procedures, decision proposals, project plans).
  • Align cross-functional teams around decisions, timelines, and risks.
  • Present insights and recommendations to leadership with confidence and clarity.

Requirements

  • 4+ years of experience in Business Operations, Strategy, Product Operations, or a highly cross-functional operational role.
  • You thrive in ambiguity and act like an owner; you’re energized by figuring things out.
  • Exceptional communicator; you can make complex systems simple.
  • Strong project manager with a bias toward action.
  • Comfortable with data analysis and turning metrics into decisions (Looker, pivot tables).
  • Proven ability to work with partners, vendors, and technical + non-technical stakeholders, balancing diplomacy and assertiveness.
  • You enjoy moving between strategy and execution, zooming out to see the whole system and then rolling up your sleeves to get things done.
Benefits
  • Health, Dental & Vision Plans
  • Life Insurance
  • Long/Short Term Disability
  • Competitive Pay
  • 401k Matching
  • Team Member Stock Purchasing Program (TMSPP)
  • Learning & Development Opportunities
  • Tuition Reimbursement
  • Unlimited PTO
  • Daily Lunch, Snacks & Coffee (in-office only)
  • Commuter benefits (in-office only)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business operationsdata analysisroot cause analysisproject managementoperational KPIsfinancial driversprocess designmetricsproceduresexception handling
Soft Skills
exceptional communicationdiplomacyassertivenessproblem-solvingcross-functional collaborationadaptabilityleadershipclaritystrategic thinkingexecution