Rochester Regional Health

Manager

• Oversee front end revenue cycle functions (pre-registration, insurance verification, point-of-service cash collections, financial counseling, registration) across multiple hospital settings
• Work collaboratively with hospital leaders, administration, and revenue cycle to support RRH operations
• Serve hospitality and safety functions to ensure high patient satisfaction
• Prepare and analyze reports on department denials and track/trend productivity and quality
• Utilize information within Care connect to identify opportunities to optimize and streamline workflows
• Ensure accuracy of data to support account integrity and claims submission
• Monitor departments for compliance with NYS regulations and revenue cycle procedures
• Responsible for financial operations of the department, review monthly financial performance, participate in annual budget development, and implement plans to meet budget goals
• Encourage continuing education and job development; mentor and coach direct reports
• Participate with HR in recruitment, hiring, coaching, mentoring, and termination of access staff
• Maintain adequate staffing coverage for 24/7 hospital operations and organize day-to-day department activity
• Maintain standardized workflows and best practices; perform subordinate duties when necessary
• Participate with director in reviewing performance indicators (account work queues, point of service collection, initial denials, new medical record creation)
• Assist with registration/admissions of patients as assigned

Patient Access Manager

Financial Planning and Analysis

• Serve as key contributor in ongoing management, optimization, and enhancement of the Workday ERP environment
• Analyze, define, design, and document business requirements within the Workday ecosystem
• Design and develop simple EIB Workday integrations and advanced Workday Studio integrations
• Maintain and support all team integrations, including built-in Workday Cloud Connect integrations
• Configure and customize Workday solutions, troubleshoot system issues, and implement process improvements
• Develop and maintain simple to complex Workday reports, including matrix and composite reports and PRISM
• Analyze, design, build, and maintain Workday integrations using Workday functionality
• Manage Workday support cases working directly with end users and stakeholders
• Document the report function and design to facilitate maintenance and participate in report reviews
• Provide analysis of impacts to reporting based on new releases or updates to system functionality and recommend/apply changes

Lead Developer, Workday Finance & Supply Chain Integrations

Project Manager

• Liaise with ACM Global Central Laboratory clients, representing the laboratory aspects of conducting the clinical trial.
• After training, manage from 10 to 25 protocols, with contract value over $3,000,000 and >120 PM billable hours/month.
• Review clinical protocols and assist with protocol set-up functions as required.
• Develops Global Laboratory Specification Document, Investigator Manual, and protocol-specific Global Work Practice Instructions.
• Participate in quality audits and inspections per regulatory agencies.
• Evaluate and communicate monthly project metrics, including budget review.
• Conduct investigator training sessions by telephone or at investigator meetings, which involves overnight travel, frequently on weekend days.
• Travel to client events and ACM international locations as needed, requiring overnight travel.
• Assume responsibility for study conduct and on-call duties; ensure client’s goals and timelines.
• Maintain regulatory required study documentation and comply with standard procedures for collecting, maintaining and archiving materials.
• Develops protocol specific procedures as needed; knowledge of FDA, NYSDOH, GCP, ICH.

Clinical Trials Project Manager

System Administrator

• Serve as a resource promoting the development of understanding of the key elements related to electronic Quality Management Systems & regulatory compliance requirements including training opportunities to all staff at an organizational wide level
• Manage the promotion and assess the compliance with regulations, guidelines, policies and Standard Operating Procedures within the organization as it relates to the eQMS
• Provide support and key input to development groups for consultation & interpretation of regulations, guidelines, corporate standards & policies
• Provide training support of electronic document control system related updates or features to global ACM users.
• Work independently or with small teams to manage routine eQMS activities.
• Serve as subject matter expert of eQMS
• Identify and lead (as assigned) process improvements and initiatives to improve efficiency and effectiveness of eQMS
• Monitor, track and trend performance of processes within eQMS
• Recognize opportunities for improvements related to project objectives and apply sound judgement when addressing the issues.
• Independently generates solutions based on analytical skills and business knowledge.
• Support and is accountable for projects/programs that involve multi-functional teams.
• Provide systematic troubleshooting of failed processes or system software and/or technical issues reported by users; be able to quickly diagnose a problem and determine how best it can be fixed in the shortest amount of time with minimal disruption to users.
• Work with Business Owners to determine and recommend approach when eQMS system requires a software upgrade
• Collaborate with Business Owners to ensure upgrade programs/applications will match current hardware/software devices and meet business needs.
• Coordinate beta testing and system upgrades with Business Owners and EQMS.
• Evaluate system requirements (eQMS or computer needs) to determine potential enhancements or improvements to applications.
• Make provisions for planned IT maintenance outages; notify user community of system downtime; and provide coverage to IT maintenance team for eQMS system verification to allow for a system restart.
• Detailed conceptual knowledge/understanding of eQMS system operations and the planning for and responding to service outages and IT maintenance work.
• Evaluate and implement workflow and system changes per requests from Business Owners
• Manage system user profiles, permissions and roles in accordance with company policies
• Utilize the change control system to support quality, consistency, and to protect the integrity of controlled documents, and perform periodic assessments of user access as required by standard operating procedures and regulatory standards and guidelines.
• Perform other duties as assigned

Patient Access Manager

Lead Developer, Workday Finance & Supply Chain Integrations

Clinical Trials Project Manager

eQMS System Administrator