Rochester Regional Health

Care Coordinator

• Facilitate the patient discharge from the facility setting to certified home care services in the patient’s residence.
• Provide superior customer service by modeling the Brand Promise and Core Values.
• Evaluate eligibility, needs and care resources for each patient referred to RRH Home Care.
• Obtain insurance information and authorizations for appropriate reimbursement.
• Complete a comprehensive clinical assessment for home care services and develop a home care plan with the patient/caregivers to ensure a safe home care plan.
• Obtain MD order to support home care plan.
• Coordinate all in-home services including but not limited to professional, paraprofessional services, durable medical supplies, equipment, etc, as the care plan dictates.
• Complete all required documentation in patient’s facility record and RRH Home Care required documentation per requirements.
• Gather data, analyze data and complete all assigned reports.
• Collaborate with facility care coordinators, social workers, and physicians to find solutions for challenging patients requiring home care as a part of the facility discharge plan.
• Participate in ongoing RRH Home Care, Home and Community Based Service, and/or UHS committees or groups.
• Represent RRH Home Care at appropriate Community Groups.
• Act as a CHHA resource and represent RRH Home Care in the community in various health care settings (ie hospital, physician office, etc.).
• Participate in marketing efforts as assigned.
• Assume role community resource expert in providing education as assigned.

Home Care Coordinator – RN

Operations

• The Data Privacy Operations Associate plays a key role in supporting the Global Data Privacy department by contributing to a wide range of privacy, regulatory, and compliance initiatives.
• This position is responsible for assisting with data privacy matters, contract review, and governance processes, while ensuring alignment with applicable laws and organizational policies.
• Manage and help oversee Data Processing Agreements.
• Gather information about existing and new data processing information including but not limited to client and vendor agreements.
• Manage, track, index and monitor the status of all existing data processing and new contracts involving privacy issues or personal information.
• Track, manage, and organize privacy-related requests for information (RFI), and client questionnaires.
• Gather information needed from other departments to assist the DPO in documenting ACM’s privacy program.
• Assist with updating ACM policies, procedures, and training materials related to the handling of personal information; maintaining an overall index of privacy program materials; and interviewing other team members about their current practices.
• Assist with various projects to support ACM’s compliance with applicable privacy laws.
• Work with cross-functional teams to help update data retention policies and procedures; assist with ACM’s data inventory maintenance; and help the business understand and operationalize new legal requirements.
• Support the DPO in addressing data subject access requests or data privacy litigation matters by compiling, reviewing and organizing the necessary documentation.
• Monitor ACM data privacy data mapping and assessments and to keep up to date with current data privacy regulations.
• Partner with legal and compliance team members, and the Information Security team, to support ACM’s Privacy Impact Assessment process, and other projects tied to privacy and legal issues at ACM.
• Provide high-level administrative and executive support to the Global Data Privacy Officer (DPO), including calendar coordination, meeting preparation, document organization, scheduling, follow-up tracking, and management of confidential materials.
• Coordinate cross-functional meetings, maintain project timelines, track deliverables, and ensure timely completion of privacy and compliance initiatives.
• Leverage AI-enabled productivity and research tools to assist with document review, legal research, workflow organization, meeting summaries, data analysis, and administrative efficiencies while maintaining confidentiality and compliance standards.
• Develop and maintain organized filing systems, tracking tools, spreadsheets, dashboards, and status reports to support operational efficiency and executive-level reporting.
• Conduct routine and specific legal and factual information research and data compilation.
• Assist with regulatory research and external communications related to legal matters.
• Assist with other projects and duties as assigned.

Data Privacy Operations Associate

Technician

• Responsible for daily patient care and flow
• Promptly and professionally assist the doctor in patient care
• Manage patient flow
• Demonstrate working knowledge of eye anatomy, disease, symptoms, and ocular meds
• Obtain a thorough medical, ocular, and social history and chief complaint from the patient
• Obtain visual acuity both at distance and near
• Perform ocular motility, pupillary exams, confrontational fields, and neutral-density glasses
• Perform basic color vision screening using the Ishihara or Farnsworth D-15 color vision test
• Perform specialized visual acuity testing, including a brightness acuity tester (BAT) and a potential acuity meter (PAM)
• Perform imaging using diagnostic equipment: Fundus photography, external photography, Optical Coherence Tomography (OCT), and Optomap Ultra-wide field
• Perform diagnostic testing using the following diagnostic equipment: Humphrey Visual Field, Corneal Topography, Lenstar, IOL Master, Specular Microscopy, Pachymetry, and Auto-refractor
• Measure the patient’s intraocular pressure using either the Goldman tonometer, Perkins tonometer, or Tonopen
• Administer eye drops to patients in accordance with provider instructions, utilizing proper eye drop techniques and sterility
• Clean, stock, and prepare exam rooms
• Maintain, clean, and sterilize ophthalmic instruments
• Report if equipment is not in working condition
• Maintain patient confidentiality
• Comply with all HIPAA requirements
• Perform other duties assigned

Ophthalmic Technician I

Associate

• Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Collect and process payments when applicable

Access Associate – Full-time, Days

General

• Assist radiologists with imaging procedures to ensure diagnostic quality and comfort of patients
• Perform radiography of patients in all assigned areas
• Maintain accountability for timely and proper service to patients during unsupervised shifts
• Provide on-call coverage for the Diagnostic Section of Radiology
• Clean, restock, and prepare rooms on a daily basis
• Ensure concise and complete documentation of patient exams and related procedures

Radiologic Technologist

• Performs and assists radiologists in performing radiographic procedures, obtaining films of good diagnostic quality while providing maximum comfort and safety to patients undergoing these procedures.
• Responsible for radiography of patients in all assigned areas.
• Maintains accountability for timely and proper service to patients during unsupervised shifts.
• Maintains accountability for proper documentation of exams and related procedures utilizing the RIS/PACS and inpatient charts as necessary.
• Cleans, restocks, and prepares rooms on a daily basis.
• Attends hospital and departmental meetings and in-services.
• Practices and is held accountable for excellent customer service behaviors.
• Provide on-call coverage for the Diagnostic Section of Radiology.
• Performs other duties as assigned.

Radiology Technologist

Primary Care Physician

• Serve a diverse patient population with strong community ties
• Enjoy a collaborative environment with experienced clinical teams
• Opportunity for autonomy while remaining connected to a large, integrated health system
• Access to advanced technology, specialty support, and system-wide resources

Primary Care Physician Assistant

Education Specialist

• To provide Diabetes Self-Management Education (DSME) and Medical Nutrition Therapy (MNT) for patients with diabetes and other medical conditions in an outpatient setting
• Assess patients to determine nutritional status and baseline knowledge regarding DSME and MNT in relation to their diabetes or other medical condition.
• Develops and individualized MNT or DSMT complex plan of care appropriate to adolescent, adult, and geriatric patient populations. Uses a variety of complex interventions and methods of behavioral management.
• Collaborates with other members of the health care team to provide Diabetes Self-Management Training (DSME) and Medical Nutrition Therapy (MNT) to maintain the Diabetes Education Program and the Weight Management Program as a center of excellence.
• Researches trends in Diabetes Self-Management training and Obesity/Weight Management counseling, within scope of practice. Develops and writes curriculum that emphasizes patient self-empowerment and self-efficacy. Assumes the role of educator/mentor by providing goal driven, self-management education and support.
• Document interactions with patient in patient education record according to AADE or ADA recognition standards and HIPPA regulations
• Communicate with the health care team, including physicians and other providers regarding patient goals, plan of care and other pertinent information.
• May make recommendations to physicians regarding therapies and treatment options.
• Conducts managing Diabetes classes utilizing various teaching methods and presenting up-to-date information.
• Conducts in office blood glucose and blood pressure testing on patients with diabetes and /or hypertension. May react to these levels in keeping with standard treatment policy.
• Maintains on-going continuing education required for CDE and RD or RN credentialing.

Inpatient/Outpatient RN, Certified Diabetes Care and Education Specialist

Medical Assistant

• Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work.
• Obtain and document patient vital signs, history, and screenings; promptly report abnormalities.
• Perform EKGs, phlebotomy, point-of-care testing, and collect/process specimens for external testing.
• Assist providers and nursing staff during procedures and clinical care activities.
• Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.
• Provide patient education and instructions under provider or RN guidance.
• Maintain exam/treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation.
• Order and track clinical supplies; assemble information packets and support provider communications.
• Support patient flow through check-in/check-out, scheduling, referrals, insurance verification, and phone management.
• Facilitate communication with patients, including mailing provider updates and assisting with MyCare sign-up.
• Escort patients to ancillary services (e.g., lab, radiology) as needed.
• Manage medical records through abstraction, scanning, and filing of health maintenance and test reports.
• Compile data from patient records for quality assurance and improvement activities when requested.
• Process payments and charge entry; manage non-clinical office supplies and distribute mail.
• Perform other duties as assigned to ensure smooth practice operations.

Therapist

• Implement and update care plans in patient care settings.
• Perform cardiopulmonary evaluation and administer respiratory therapy treatment techniques.
• Provide education to the patient, family, and other team members.
• Conduct diagnostic tests and maintain equipment for respiratory care.
• Collaborate with healthcare team members to implement care plans.
• Document all pertinent clinical parameters and assessments according to policies and procedures.
• Participate in the instruction and orientation of other professionals in respiratory care methods.

Respiratory Therapist

Communications

• Performs initial and ongoing assessment of the patient.
• Demonstrates clinical judgment in responding to priority patient needs.
• Communicates and documents assessment of patient with the interdisciplinary team.
• Develops and documents plan of care, treatment and services.
• Provides care, treatment and services in collaboration with interdisciplinary health team.

Registered Nurse – Communications Center, Central Triage

Patient Care

• Provides direct or indirect patient care as determined by a licensed nurse
• Assists with tasks for the management and organization of the patient care unit
• Takes patient vital signs including temperature, pulse, and blood pressure
• Demonstrates excellent communication with care delivery team
• Assists with ambulation, feeding, and transferring of patients
• May perform clerical duties including maintenance of patient charts

Patient Care Tech – Oncology Infusion

Clinical Specialist

• Complete nutritional assessments for all patients; provide input into Nutritional Support Service rounds for assigned patients; monitor and document patient progress
• Provide recommendations for formulations, rate and volume for all tube fed and TPN patients.
• Instruct patients and families on special diets and general good nutrition.
• Develop plan of care per clinical data, interview, diagnosis and treatment goals; provide oversight to dietetic technicians providing patient care.

Clinical Nutrition Specialist – Registered Dietitian

Per Diem

• Determine patient needs through rounds, chart review, patient/family interviews and team conferences; coordinate multidisciplinary and agency case conferences; work with care managers to advocate for patient/family to obtain approval for insurance coverage
• Manage referrals related to patients at risk and determine appropriate intervention strategies and document as implemented; ensure inappropriate referrals are channeled correctly and documented
• Coordinate assessments and develop care plan in accordance with accepted social work policy; implement plan of intervention preparatory to discharge or initiate continued care plan

Home Care Coordinator – RN

Data Privacy Operations Associate

Ophthalmic Technician I

Access Associate – Full-time, Days

Radiologic Technologist

Radiology Technologist

Primary Care Physician Assistant

Inpatient/Outpatient RN, Certified Diabetes Care and Education Specialist

Medical Assistant

Respiratory Therapist

Registered Nurse – Communications Center, Central Triage

Patient Care Tech – Oncology Infusion

Clinical Nutrition Specialist – Registered Dietitian

Outpatient Per Diem Social Worker

Access Associate – Full-time, Days