Rochester Regional Health

Affiliate Manager

• Shadow an experienced professional in their clinical field
• Observe day-to-day responsibilities in a professional healthcare setting

Student Clinical Shadow, All Affiliates & Ambulatory Facilities

Medical Billing and Coding

• Review clinical documentation and diagnostic results to extract data and apply appropriate ICD-10-CM and ICD-10-PCS codes for billing, internal and external reporting, research, and regulatory compliance.
• Demonstrate knowledge of reimbursement methodologies and apply these to assigned charts to optimize reimbursement and/or resolve regulatory edits.
• Resolve error reports associated with billing process, identify and report error patterns, and, when necessary, assist in design and implementation of workflow changes to reduce billing errors.
• Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association (AHIMA), adheres to official coding guidelines, and keeps abreast of coding changes and interpretation of codes.
• Complies with RRH & HIM department policies & procedures
• Perform detailed review of Inpatient record documentation to identify & assign diagnosis & procedure codes using ICD-10-CM and ICD-10-PCS.
• Meets established departmental productivity guidelines with 95% accuracy on a consistent basis.
• Utilizes Care Connect, UDS and Clintegrity systems proficiently to obtain ICD10 codes and DRG assignment.
• Formulates compliant Physician Coding Queries when documentation is inadequate, ambiguous or unclear for coding purposes
• Enters and/or updates data accurately including Present on Admission (POA) indicators, Point of Origin, Discharge Disposition and other identified data.
• Manages problematic workflow edits and other technical issues to ensure timely resolution specific to coding A/R days
• Corrects failed claim errors to billing edits, accounts misclassified and/or other errors identified through various auditing processes in a timely manner.
• Attends RGHS, HIM Department and Coding Team meetings and training sessions as required.
• Ensure timely reporting for external regulations
• Completes other duties as assigned by HIM leadership.
• Provide assistance to customers (physicians, clinical quality staff) regarding clinical documentation opportunities, coding reimbursement issues, and quality improvement review process.

Coder – Inpatient

• Provides leadership and subject matter expertise to the coding team across inpatient and/or outpatient care settings.
• Ensures daily operational functions are met, supports coding quality and compliance.
• Serves as a super user and resource for internal and external stakeholders.
• Monitors daily activity of coding work queues to support productivity benchmarks and turnaround times.
• Collaborates with various stakeholders to identify and resolve coding-related issues impacting reimbursement or compliance.
• Maintains regular hands-on coding responsibilities.

Lead Coder

Frontend Engineer

• Educates front end users on expected standards for key deliverables
• Provides ongoing education and acts as a resource for front end users
• Supports front end revenue cycle scorecard metrics
• Develops an action plan for areas unable to follow best practices
• Tracks and documents correlations in gaps of training and workflows
• Collaborates with Corporate Compliance, Site Leadership and patient access leadership

Educator, Front End Revenue Cycle

Human Resources

• Lead and support employee relations investigations, conducting interviews, analyzing data, and preparing detailed reports with recommended actions to address and resolve sensitive HR issues.
• Provide expert guidance to leaders and managers, offering coaching on employee relations matters, fostering a positive work environment, and ensuring compliance with employment laws and company policies.
• Collaborate cross-functionally with HR leadership and Employee Relations Partners on complex cases, escalating concerns as needed and contributing to policy development and legal case management.
• Drive continuous improvement by monitoring ER metrics, identifying trends, streamlining processes, and participating in projects to enhance employee relations strategies and training initiatives.

Employee Relations Partner

System Administrator

• Provide knowledge support of new system design, functional requirement and work/data flows supporting the system implementation process.
• Administer, configure, and support enterprise financial systems (ERP, budgeting, forecasting, and reporting platforms).
• Manage system environments (production, test, development), upgrades, patches, and release cycles.
• Working with operations and finance staff, development of workflow / system optimization planning to ensure the continued automation of workflows and system maturity.
• Monitor system performance, availability, and integrations; resolve complex system issues.
• Works directly with financial staff/leaders to draft detailed report/analytics requirements to support organizational / departmental financial reporting / analytics.
• Design and maintain role-based security, user provisioning, and access controls, ensure compliance with SOX, internal controls, audit standards, and organizational policies, support internal and external audits by providing system documentation and access evidence.
• Lead integrations between financial/ERP/non-clinical systems and upstream/downstream applications, partner with vendors and internal IT teams on system enhancements, new modules, and implementations, lead system testing, validation, and change management efforts.
• Ensure system data accuracy, consistency, and reconciliation across systems, support Finance with reporting, analytics, data extracts, and troubleshooting, identify and resolve root causes of data and interface issues.
• Serve as a technical subject matter expert and escalation point, mentor junior administrators and establish system administration best practices, working with financial staff and leaders, identifies and implement process improvements to increase automation and efficiency.

Senior IT Systems Administrator

Appointment Setter

• Lead Appointment Coordinator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and payers throughout the patient’s healthcare experience.
• Provides day to day support for the appointment team, acting as a subject matter expert, Super User, primary escalation point, preceptor, and performance coach.
• Performs a wide variety of patient care activities, including the prompt and accurate handling of scheduling/registration.
• Addresses patient concerns and communicates courteously throughout the delivery of care.
• Aims always for first call resolution.
• Collaborates with physician offices and clinical departments to coordinate services.
• Prepares patients for their visit and maintains all of its support processes.

Appointment Coordinator – Lead, Neuroscience

Pharmacist

• Under pharmacist supervision, responds to and/or triages nursing phone calls
• Prepares medications orders, accurately delivers meds and restocks as necessary
• Provide superior customer service by modeling the organizations values
• Fill patient orders with prescribed medications, while completing appropriate documentation
• Perform clerical work in medical settings

Pharmacy Technician, Per Diem

Security Engineer

• Maintain a visible security presence, respond to routine and emergency incidents, patrol facilities, and prevent unauthorized access or disturbances.
• Monitor entrances and exits, assist and screen visitors, and ensure proper admittance processes are followed.
• Respond to and manage incidents involving violence, hazards, or emergencies; protect evidence and communicate effectively with appropriate personnel.
• Provide respectful, courteous interactions with patients, staff, and visitors while representing the organization professionally.
• Uphold grooming and uniform standards, identify safety hazards, demonstrate age-related care competency, and perform additional duties as needed.

Security Guard – Full Time, Nights

Therapist

• Implement and update care plans for patients in respiratory therapy.
• Perform cardiopulmonary evaluations and administer respiratory therapy treatment techniques.
• Provide education to patients and families regarding respiratory care.
• Monitor and document clinical parameters for assigned patients according to departmental policies.
• Collaborate with health care team members to implement care plans.
• Maintain ACLS certification and initiate emergency resuscitation procedures.

Respiratory Therapist – New Graduate

Executive Assistant

• Process and triage incoming correspondence and exercises judgment with respect to urgency, confidentiality and relative importance; perform a variety of administrative/clerical duties; take dictation, transcribe correspondence and type documents which may involve highly technical or confidential information; file and manage information pertinent to overall hospital operations
• Maintain electronic databases, paper files and records, retrieving information as necessary; may create financial, statistical, narrative and/or other reports as requested
• May perform various types of business analyses, including accumulating, calculating and formatting information into final reports; assist in budget preparation, patient billing, charging and insurance claims/programs

Executive Assistant, Oncology

IT Support

• Determine information technology needs for a specific department.
• Train personnel in the use of assigned software.
• Make recommendations for software solutions to department’s needs.
• Evaluate the effectiveness of a software solution by measuring the quality and results through testing against department requirements.
• Ensure software remains updated and operating through ongoing maintenance.
• Ensure the integrity of data within the system by minimizing opportunities for corruption.
• Liaise with vendors and/or information services department to resolve software issues.
• Install and maintain temperature monitoring software.
• Maintain and repair the medication repacking system, code tray/kit replenishment system and liquid dose packing system as well as pharmacy printers.
• Assist in the installation, relocation and preparation of new pharmacy equipment.
• Collaborate in managing drug shortages.
• Provide on-call support for emergencies and downtime issues.
• Reconfigure existing medication cabinetry to reflect current medication trends.
• Support user account information including network access, access to ADM systems, etc.
• Work to develop standard and cost-effective inventory levels on all automated pharmacy dispensing machinery.
• Monitor ADT override activities and medications.
• Ensure proper report generation from pharmacy information system on a daily, weekly, and monthly basis, and ensure that said reports are properly filed, delivered or archived in accordance with all State and Federal Laws.
• Communicate all appropriate identified pharmacy information system concerns/problems to Pharmacy Director.

Pharmacy IT Technician

SEO Marketing

• Clinical Support: Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work.
• Obtain and document patient vital signs, history, and screenings; promptly report abnormalities.
• Perform EKGs, phlebotomy, point-of-care testing, and collect/process specimens for external testing.
• Assist providers and nursing staff during procedures and clinical care activities.
• Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.
• Provide patient education and instructions under provider or RN guidance.
• Maintain exam/treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation.
• Order and track clinical supplies; assemble information packets and support provider communications.
• Patient Interaction & Administrative Duties: Support patient flow through check-in/check-out, scheduling, referrals, insurance verification, and phone management.
• Facilitate communication with patients, including mailing provider updates and assisting with MyCare sign-up.
• Escort patients to ancillary services (e.g., lab, radiology) as needed.
• Team & Practice Support: Manage medical records through abstraction, scanning, and filing of health maintenance and test reports.
• Compile data from patient records for quality assurance and improvement activities when requested.
• Process payments and charge entry; manage non-clinical office supplies and distribute mail.
• Perform other duties as assigned to ensure smooth practice operations.

Medical Assistant

• Provides leadership and subject matter expertise to the coding team
• Ensures daily operational functions are met
• Supports coding quality and compliance
• Assists with complex coding questions and workflow improvements
• Balances hands-on coding responsibilities with mentoring and auditing
• Collaborates with various departments to resolve coding-related issues
• Provides education and guidance related to documentation and coding best practices

• Implement and update care plans.
• Perform cardiopulmonary evaluation.
• Administer respiratory therapy treatment techniques.
• Provide education to the patient, family, other team members, students, and the public.
• Evaluate data obtained from physiological specimens.
• Perform diagnostic tests.
• Apply and monitor medical gases and environmental control systems.
• Provide bronchopulmonary hygiene and pharmacologic agents related to respiratory care procedures.
• Maintain ACLS certification and initiate emergency resuscitation procedures.
• Participate in the instruction and orientation of Respiratory Care team members, students, and other allied health professionals.