Rochester Midland Corporation

Field Engineer

• Provide in-depth advice on customer applications for optimal performance results
• Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology
• Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems
• Maintain and develop the relationship with customers and key stakeholders along with the sales account manager
• Deliver customer technical training as required
• Identify new business opportunities and transfer sales leads to the sales teams
• Provide comprehensive customer service report according to RMC policies using RMC tools
• Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
• Complete all administrative requirements including basic skills/safety training courses
• Manage inventory / supplies required at customer site
• Deliver upon service KPIs, including safety, productivity, customer satisfaction
• Secure conditions for safe operations, according to existing RMC & Customer policies, procedures
• Perform similar/related duties as needed

Field Service Engineer

Manager

• Build and maintain strong relationships with existing and prospective customers within district
• Develop and execute sales strategies to achieve revenue and profitability targets of district
• Identify new business opportunities and expand market share within assigned district
• Lead and manage districts FSE team to deliver exceptional on-site customer support
• Coordinate district’s service schedules as needed, ensuring timely delivery of on-site services and solutions
• Support the use of RMC product technology including corrosion and scale inhibitors
• Develop and implement objectives in conformance with overall division goals for profitable sales growth, customer service, and personnel development
• P&L responsibility for the district including sales forecast and budget, analysis of market potential, and industry opportunities
• Manage team core competencies including technical knowledge, business management, and sales methods toward specific territory sales targets
• Develop personnel, evaluate team performance, and make recommendations designed to attract, motivate, and retain qualified individuals
• Keep abreast of the latest technology, product development, marketing and sales through reading, attendance at seminars and conferences, etc.
• Embrace and model RMC values and culture
• Other duties as required

District Manager

• Plan, organize, direct, and control the district sales and service operations of the Company
• Build and maintain strong relationships with existing and prospective customers within district
• Develop and execute sales strategies to achieve revenue and profitability targets of district
• Identify new business opportunities and expand market share within assigned district
• Lead and manage districts Field service engineer team to deliver exceptional on-site customer support
• Coordinate district’s service schedules as needed, ensuring timely delivery of on-site services and solutions
• Support the use of RMC product technology including corrosion and scale inhibitors
• Develop and implement objectives in conformance with overall division goals for profitable sales growth, customer service, and personnel development
• Manage team core competencies including technical knowledge, business management, and sales methods toward specific territory sales targets
• Develop personnel, evaluate team performance, and make recommendations designed to attract, motivate, and retain qualified individuals
• Keep abreast of the latest technology, product development, marketing and sales through reading, attendance at seminars and conferences, etc
• Embrace and model RMC values and culture