IT Support Analyst

Rochester Midland Corporation

IT Support Analyst providing customer-focused technical support to office and remote users. Responsibilities include ticket management, device support, and Microsoft 365 configuration.

Posted 6/23/2026full-timeRochester • New York • 🇺🇸 United StatesJunior💰 $60,000 - $70,000 per yearWebsite

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Deliver Tier 1 technical assistance for user-related service requests, document resolution steps, and escalate or forward issues when appropriate.
Triage tickets and service requests with the IT team to ensure timely prioritization, ownership, follow-up, and communication.
Manage user account lifecycle activities, including provisioning, maintenance, and deactivation, across a variety of enterprise systems and applications.
Support access requests, user account provisioning, security group updates, distribution lists, and related account administration activities.
Handle escalated support cases, coordinate third-party escalations including Microsoft support when needed, and provide timely status updates.
Manage desktop imaging, deployment processes, device configuration, operating system support, and hardware installation for laptops, desktops, tablets, peripherals, and related equipment.
Install, configure, and troubleshoot devices and printers, including printer support using PrinterLogic software.
Administer and support mobile devices, including secondary cell phone support, cache resets, iOS and Android troubleshooting, and configuration of Android tablets as required.
Support asset management, software patching, Microsoft 365 configuration, remote access tools, and infrastructure rollout activities.
Assist with proactive communications to end users, including technology tips, service updates, and critical or high-priority incident notifications.
Generate reports such as SmartView utilizing Microsoft Dynamics GP.
Provide backup to the IT Help Desk and assist in emergency situations when they occur.
Maintain a visible and proactive presence with office end users by regularly asking questions, identifying potential support needs, and reinforcing a positive IT service experience.
Deliver exemplary customer service and maintain a high level of customer satisfaction.
Support others on the IT team as needed.

Requirements

What you’ll need

Bachelor’s Degree in IT, Computer Science, or relevant field.
1-5 years of experience in delivering end-user IT support.
Experience with using Active Directory tools to manage user/computer objects.
Experience with ticket management, ticket triage, end-user assistance, remote access tools, device deployment, desktop imaging, and operating system support.
Experience with Active Directory managing Security Groups and Distribution lists.
Experience supporting access requests, user account provisioning, Microsoft 365 configuration, and related identity or account administration tasks.
Microsoft office suite includes email, word, excel, PowerPoint, Outlook, and Teams.
Experience supporting hardware installation, asset management, software patching, printers, mobile devices, and remote support tools.
Microsoft Dynamics GP (SmartView, Microsoft Bi, etc.).
Experience with PrinterLogix software, Microsoft support escalations, and troubleshooting printer or device-related issues is preferred.
PowerShell scripting experience is preferred.
General application support includes Microsoft Systems, VPN, iOS, Android.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Rochester Midland Corporation Website LinkedIn All Job Openings 201 - 500 employees Founded 1888 ⚕️ Healthcare Insurance 🧬 Biotechnology Healthcare Insurance
Biotechnology
Food Plant Sanitation Rochester Midland Corporation is a leading provider of innovative and sustainable sanitation and cleaning solutions, focusing on food plant sanitation, biomedical research, and water management. With a commitment to improving health and safety through state-of-the-art chemical products, the company supports diverse sectors including food safety and facility hygiene. Founded in 1888 and headquartered in Rochester, NY, Rochester Midland emphasizes environmental stewardship and customer partnership in delivering its specialized services and solutions. IT Support Analyst 🔥 2 hours ago 🏢 Rochester – Onsite 💵 $60k - $70k / year ⏰ Full Time 🟢 Junior 📞 Support Engineer Android iOS Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Deliver Tier 1 technical assistance for user-related service requests, document resolution steps, and escalate or forward issues when appropriate.
Triage tickets and service requests with the IT team to ensure timely prioritization, ownership, follow-up, and communication.
Manage user account lifecycle activities, including provisioning, maintenance, and deactivation, across a variety of enterprise systems and applications.
Support access requests, user account provisioning, security group updates, distribution lists, and related account administration activities.
Handle escalated support cases, coordinate third-party escalations including Microsoft support when needed, and provide timely status updates.
Manage desktop imaging, deployment processes, device configuration, operating system support, and hardware installation for laptops, desktops, tablets, peripherals, and related equipment.
Install, configure, and troubleshoot devices and printers, including printer support using PrinterLogic software.
Administer and support mobile devices, including secondary cell phone support, cache resets, iOS and Android troubleshooting, and configuration of Android tablets as required.
Support asset management, software patching, Microsoft 365 configuration, remote access tools, and infrastructure rollout activities.
Assist with proactive communications to end users, including technology tips, service updates, and critical or high-priority incident notifications.
Generate reports such as SmartView utilizing Microsoft Dynamics GP.
Provide backup to the IT Help Desk and assist in emergency situations when they occur.
Maintain a visible and proactive presence with office end users by regularly asking questions, identifying potential support needs, and reinforcing a positive IT service experience.
Deliver exemplary customer service and maintain a high level of customer satisfaction.
Support others on the IT team as needed. 🎯 Requirements
Bachelor’s Degree in IT, Computer Science, or relevant field.
1-5 years of experience in delivering end-user IT support.
Experience with using Active Directory tools to manage user/computer objects.
Experience with ticket management, ticket triage, end-user assistance, remote access tools, device deployment, desktop imaging, and operating system support.
Experience with Active Directory managing Security Groups and Distribution lists.
Experience supporting access requests, user account provisioning, Microsoft 365 configuration, and related identity or account administration tasks.
Microsoft office suite includes email, word, excel, PowerPoint, Outlook, and Teams.
Experience supporting hardware installation, asset management, software patching, printers, mobile devices, and remote support tools.
Microsoft Dynamics GP (SmartView, Microsoft Bi, etc.).
Experience with PrinterLogix software, Microsoft support escalations, and troubleshooting printer or device-related issues is preferred.
PowerShell scripting experience is preferred.
General application support includes Microsoft Systems, VPN, iOS, Android. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

Active Directoryticket managementend-user assistanceremote access toolsdevice deploymentdesktop imagingoperating system supportPowerShell scriptinghardware installationsoftware patching

Soft Skills

customer servicecommunicationproblem-solvingproactive supportteam collaborationtime managementprioritizationdocumentationescalation managementuser engagement