Roche

Strategic Business Partner – Pharma

Roche

full-time

Posted on:

Location Type: Office

Location: Basel • Switzerland

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Job Level

SeniorLead

About the role

  • Serve as the main link between the Global Digital Hub and the Pharma network, aligning global/regional expectations and integrating business needs into delivery models.
  • Convert complex business requirements from commercial and medical teams into actionable service solutions delivered via the LAB.
  • Guide Service Delivery Leads on priorities and quality, while collaborating with managers on performance and talent growth.
  • Coordinate with external partners for quality execution and support finance activities, including tracking delivery data and cost tables.
  • Shape the evolution of LAB offerings and product direction to ensure alignment with enterprise priorities and digital content ambitions.
  • Maintain transparent communication and reporting to build credibility across global, regional, and affiliate teams.
  • Foster a culture of improvement by integrating feedback and emerging technologies, such as AI, into daily operations.

Requirements

  • 10+ years in service delivery, digital operations, or business partnering, ideally within life sciences.
  • Experience in client facing roles within a consulting firm is a plus.
  • Education: Bachelor’s or Master’s in Business, Digital, Life Sciences, or a related field.
  • Familiarity with digital content platforms, marketing technology, and a solid understanding of AI adoption within pharma business processes.
  • Proven track record of engaging global stakeholders and coordinating external partner relationships through strong interpersonal skills.
  • Ability to navigate ambiguity, drive governance, and connect digital operations to tangible business outcomes.
Benefits
  • Health insurance
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service deliverydigital operationsbusiness partneringdigital content platformsmarketing technologyAI adoption
Soft Skills
interpersonal skillscommunicationcollaborationperformance managementtalent growthnavigating ambiguitygovernance
Certifications
Bachelor’s degreeMaster’s degree