Roc Technologies

SDE Consultant

Roc Technologies

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

AzureCitrixDNSSwitchingVMware

About the role

  • Act as the final escalation point for complex technical incidents, problems, and change requests, driving issues through to resolution.
  • Lead proactive service management activities, identifying trends, resolving recurring issues, and improving service health, performance, and capacity.
  • Support the design, onboarding, and transition of Managed Service solutions, ensuring smooth handover from project delivery into BAU.
  • Collaborate with Account Managers, Sales teams, and customer stakeholders to define technical solutions, transition plans, and service enhancements.
  • Build strong relationships with customer technical teams while maintaining accurate documentation, diagrams, and operational processes.

Requirements

  • 3–5 years’ experience in a 3rd Line Infrastructure or senior technical role within a Managed Services environment.
  • Strong experience with Windows Server technologies including Active Directory, DNS, DHCP, and Group Policy.
  • Hands-on experience with Microsoft Azure, including Azure AD, security, policy, storage, recovery, and billing.
  • Experience supporting Microsoft Intune, virtualization platforms (VMware, Nutanix, Hyper-V, Azure Virtualization), Citrix CVAD, and Veeam or similar backup technologies.
  • Solid understanding of networking fundamentals (switching, routing, VLANs).
  • ITIL v4 Foundation certification and BPSS or SC Clearance are advantageous but not essential.
Benefits
  • Health insurance
  • Retirement plans
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows ServerActive DirectoryDNSDHCPGroup PolicyMicrosoft AzureMicrosoft IntuneVMwareNutanixHyper-V
Soft skills
problem solvingservice managementcollaborationrelationship buildingdocumentationcommunication
Certifications
ITIL v4 FoundationBPSS ClearanceSC Clearance