Roc Technologies

Manager

• Managing and developing the company’s Health & Safety Management System
• Leading site inspections, audits and incident investigations
• Reviewing and approving RAMS
• Supporting ISO 45001 compliance and external accreditations
• Delivering inductions, toolbox talks and safety training
• Acting as a visible health and safety presence across sites and offices
• Supporting clients, audits and tender submissions with H&S expertise

Health and Safety Manager

Network Engineer

• Acting as lead technical consultant on network and security projects
• Delivering LAN, WAN, WLAN, and firewall solutions in line with HLDs and LLDs
• Deploying and configuring enterprise technologies (primarily Cisco and Palo Alto)
• Owning on-site delivery, testing, commissioning, and handover to Managed Services
• Producing high-quality as-built documentation and configuration records
• Supporting transition into service, including knowledge transfer and early life support
• Working closely with Managed Services, Microsoft teams, vendors, and third parties
• Identifying risks, managing dependencies, and ensuring delivery to agreed standards
• Contributing technical insight to future change, improvements, and pre-sales activity
• Building strong customer relationships as a trusted technical advisor

Network Consultant

Consultant

• Monitor and respond to security alerts, threats, and incidents across infrastructure and cloud environments
• Investigate complex incidents (malware, phishing, unauthorized access, vulnerabilities)
• Implement and maintain security controls across systems and endpoints
• Secure servers, networks, and cloud platforms in line with best practices
• Manage identity and access controls (Active Directory, Azure AD, privileged access)
• Oversee patching, system hardening, and configuration management
• Lead security onboarding using tools like Microsoft Defender and Purview
• Lead technical investigations and remediation activities
• Conduct root cause analysis and recommend preventative measures
• Support forensic investigations when required
• Perform vulnerability assessments and coordinate remediation
• Identify risks and recommend security improvements
• Collaborate across teams to reduce organizational risk
• Act as the senior escalation point for complex issues
• Support and mentor Service Desk and 2nd/3rd Line engineers
• Provide technical input into new managed service opportunities
• Support compliance frameworks (ISO 27001, Cyber Essentials, NIST)
• Assist with audits and ensure adherence to policies and standards
• Enhance processes, tooling, and documentation
• Drive automation and improved monitoring capabilities
• Stay current with emerging threats and technologies

SDE Consultant

• Build and maintain strong, senior-level customer relationships.
• Own the end-to-end success of strategic and business-critical customers.
• Ensure services meet contractual commitments, SLAs, and customer expectations.
• Lead and manage onsite service teams.
• Drive customer satisfaction, retention, and advocacy.
• Identify service risks, issues, improvement opportunities, and growth potential.
• Manage customer escalations to timely resolution.
• Report on service performance, customer health, KPIs, and SLAs.
• Collaborate cross-functionally to deliver continual service improvement.
• Contribute to account strategy, communications, and business development.
• Champion a “Our Customer, One Roc” culture and coaching mindset.

Health and Safety Manager

Network Consultant

SDE Consultant

Principal Service Delivery Manager