Roc Technologies

Manager

• Oversee the planning, coordination, and execution of field service activities
• Manage day-to-day field operations, optimise service processes, and manage the partner network
• Act as the primary link between customers, internal teams, and field staff
• Ensure service commitments are met and all operations comply with company standards
• Drive continuous improvement across service workflows and provide operational reporting

Field Services – Service Manager

Security Analyst

• Analyse detections and alerts from SOC tools, including SIEM platforms
• Work with automation tools and playbooks, including SOAR technologies
• Implement and support mitigation and remediation activities following security incidents
• Contribute to efficient and effective SOC operations
• Support the development of cyber security products and services
• Assist in delivering cyber advisory services to customers

Senior Cyber Security Analyst

Solutions Engineer

• Gather functional and non-functional requirements from key customers for projects and programmes.
• Develop and maintain technical strategies, product roadmaps, and technical risk registers.
• Analyse customer requirements to identify gaps, risks, and dependencies.
• Lead workshops and provide technical leadership during pre-sales and solution design phases.
• Review and assure the quality of Statements of Work, proposals, and tenders.
• Provide hands-on guidance to delivery teams during the Discovery & Design phases.
• Act as the Technical Authority in programme governance and service review boards.
• Build strong customer relationships, presenting solutions with authority to key decision-makers.
• Collaborate with sales, delivery, and vendor partners to align technical strategy and innovation.
• Drive new opportunities within customer accounts and contribute to commercial assessments.

Field Services – Service Manager

Senior Cyber Security Analyst

Solution Architect