Business System Consultant

Roc Technologies

Business Systems Consultant supporting customers with BPM, workflow, and document management platforms. Resolving technical issues and assisting with system upgrades and migrations.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Supporting customers across BPM, workflow and document management platforms.
Assisting with system administration, configuration, maintenance and upgrades.
Investigating and resolving application and system issues.
Supporting platform migration projects, including testing and validation activities.
Creating reports, dashboards and data extracts using SQL, Power BI and other reporting tools where required.
Participating in customer meetings, workshops and technical discussions.
Maintaining support documentation, knowledge articles and configuration records.
Working with internal teams, software vendors and implementation partners to deliver high-quality services.
Contributing to service improvements and customer success initiatives.

Requirements

What you’ll need

Essential Experience in an IT support, application support, service desk, technical analyst or similar role.
Strong problem-solving and analytical skills.
Good communication and customer service skills.
Experience working with business applications or enterprise software.
Strong attention to detail.
Comfortable using Microsoft Office applications, including Excel.
Ability to follow documented processes and procedures.
A willingness to learn new technologies and develop technical skills.
Desirable Knowledge of BPM, workflow, process mapping or document management systems.
Experience with SQL, databases or reporting tools.
Experience using Power BI or similar dashboarding tools.
Understanding of cloud and on-premise software environments.
Experience supporting software testing, upgrades or migrations.
Experience working with external customers or stakeholders.

Benefits

Comp & perks

Professional development
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLPower BIreporting toolsapplication supportsystem administrationconfigurationmaintenanceupgradesprocess mappingsoftware testing

Soft Skills

problem-solvinganalytical skillscommunication skillscustomer service skillsattention to detailwillingness to learnteam collaborationservice improvementcustomer successtechnical discussions