Robust.AI

Director of Deployment

Robust.AI

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $170,000 - $210,000 per year

Job Level

Lead

About the role

  • Own successful deployment execution across new customer launches and expansion sites
  • Build and operationalize the standard deployment lifecycle, including kickoff, site readiness, training, launch planning, go-live, stabilization, and internal handoff
  • Create and maintain the deployment playbook, tools, templates, and SOPs needed to improve deployment consistency and speed
  • Partner with Sales and Solutions teams to support pre-deployment planning, customer readiness assessment, and launch scoping
  • Work cross-functionally with Product, Engineering, Hardware, and Fleet teams to identify and remove deployment blockers
  • Lead site readiness reviews with customers across operations, training, facilities, staffing, and IT/networking requirements
  • Establish and report on key deployment metrics, including deployment timelines, launch quality, site readiness, and stabilization performance
  • Drive deployment issue escalation, risk management, and post-launch retrospectives
  • Prepare status reports by gathering, analyzing, and summarizing relevant information
  • Build the foundation for a growing deployment organization, including role definition, operating rhythms, and management of future deployment hires
  • Travel frequently to customer sites and support critical launches in the field

Requirements

  • BS in Business Administration, Operations, Engineering, Supply Chain, or related field and at least 8 years of related work experience
  • Strong knowledge and understanding of distribution and fulfillment operations
  • Proven experience leading complex deployments, implementations, or operational launches involving hardware, software, and customer workflows
  • Ability to communicate technical/complex information both verbally and in writing
  • Self-motivated and able to solve problems independently and in customer settings
  • Strong communication skills to collaborate effectively with internal and external teams
  • Knowledge of and interest in diverse technical topics, including software, hardware, and robotics
  • Strong project and program management skills, including risk management, issue resolution, and stakeholder coordination
  • Strong leadership and relationship-building skills
  • Ability to perform multiple tasks concurrently and respond to pressure situations effectively
  • Able to travel on short notice up to 80% of the time within the United States for customer launches and onsite support
Benefits
  • Base salary, depending on your skills, qualifications and experience
  • Stock options and huge growth potential
  • Strong startup (and fun) culture
  • Medical, Dental, and Vision coverage
  • Flexible vacation and sick leave practices
  • Paid parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
deployment executiondeployment lifecyclesite readinesslaunch planningdeployment metricsrisk managementproject managementprogram managementcustomer workflowsoperational launches
Soft Skills
communication skillsproblem-solvingself-motivatedleadershiprelationship-buildingcollaborationability to multitaskpressure managementanalytical skillsindependent work
Certifications
BS in Business AdministrationBS in OperationsBS in EngineeringBS in Supply Chain