Robust.AI

Director

• Own successful deployment execution across new customer launches and expansion sites
• Build and operationalize the standard deployment lifecycle, including kickoff, site readiness, training, launch planning, go-live, stabilization, and internal handoff
• Create and maintain the deployment playbook, tools, templates, and SOPs needed to improve deployment consistency and speed
• Partner with Sales and Solutions teams to support pre-deployment planning, customer readiness assessment, and launch scoping
• Work cross-functionally with Product, Engineering, Hardware, and Fleet teams to identify and remove deployment blockers
• Lead site readiness reviews with customers across operations, training, facilities, staffing, and IT/networking requirements
• Establish and report on key deployment metrics, including deployment timelines, launch quality, site readiness, and stabilization performance
• Drive deployment issue escalation, risk management, and post-launch retrospectives
• Prepare status reports by gathering, analyzing, and summarizing relevant information
• Build the foundation for a growing deployment organization, including role definition, operating rhythms, and management of future deployment hires
• Travel frequently to customer sites and support critical launches in the field

Director of Deployment

Customer Success Manager

• Own day-to-day planning and coordination for customer deployments and launch readiness
• Serve as the primary point of contact for customer deployment execution and communication
• Build and manage project plans, milestones, action trackers, risk logs, and deployment status updates
• Run kickoff meetings, weekly deployment meetings, readiness reviews, and go-live check-ins with customer and internal teams
• Coordinate customer readiness across operations, facilities, IT/networking, training, staffing, and workflow requirements
• Partner with Robot Technicians, Engineering, Product, Hardware, Sales, and Customer Success leadership to support successful launches
• Escalate risks and blockers quickly and ensure timely follow-up across cross-functional teams
• Support onsite launch execution and customer communication during critical deployment periods
• Prepare status reports by gathering, analyzing, and summarizing relevant information
• Provide deployment metrics readouts and support post-launch reviews and lessons learned
• Build trusted customer relationships during deployment and early stabilization, and support expansion coordination over time as needed
• Able to travel on short notice up to 80% of the time within the United States for customer launches and onsite support

Director of Deployment

Customer Success Manager – Deployments