Robotic Assistance Devices

Program Manager

• Lead end-to-end physical hardware deployments, from site readiness through installation and acceptance.
• Develop and manage deployment schedules, milestones, and resource plans.
• Coordinate mechanical installation, mounting, alignment, and physical integration of hardware.
• Validate installation quality and ensure deployments meet acceptance criteria.
• Manage ongoing hardware service activities, including preventive maintenance, diagnostics, and repairs.
• Triage hardware issues, assess severity, and coordinate appropriate field response.
• Serve as the primary point of contact for clients for deployments and service engagements.
• Remotely coordinate, direct, and support technicians performing installations, diagnostics, and repairs.
• Provide regular updates on deployment progress, service metrics, and incident trends.

Hardware Program Manager – Field Operations