Hardware Deployment Manager

Robotic Assistance Devices

Hardware Deployment Manager at RAD tackling physical hardware deployment challenges with a focus on technical support and project management. Ensure installations meet RAD standards and coordinate with various stakeholders.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure all hardware is installed according to RAD standards, verifying correct placement, coverage, orientation, secure mounting, physical safety, power, cabling, network connectivity, and environmental suitability.
Validate device labeling, IDs, and configuration details, and perform final quality checks before considering an installation complete.
Confirm devices are powered on, network-connected, and correctly identified in RAD systems before handoff.
Provide complete handoff documentation to the software team, including device IDs, locations, site photos, network details, and any known constraints or open items.
Explicitly notify the software team when hardware is ready for configuration — a deployment isn't "complete" until the software team confirms readiness.
Treat every hardware issue as urgent once identified: create a ticket immediately, assign clear ownership, and track it actively to resolution.
Coordinate quickly with technicians, vendors, and internal teams to resolve issues.
Validate performance after resolution — not just "fixed on paper."
Build and maintain a trusted network of local technicians in each deployment region.
Ensure technicians are trained on RAD standards, can execute installs correctly the first time, and respond quickly and professionally when issues arise.
Actively manage technician performance — retraining when possible, replacing when necessary — and prioritize reliability and consistency over lowest cost.
Track all active and upcoming deployments, along with issue tracking, in a centralized system.
Clearly define scope, timelines, dependencies, and owners for each project.
Coordinate schedules across multiple clients, sites, and technicians, and proactively identify conflicts, risks, and capacity constraints.
Set clear client expectations around installation and service timelines, site readiness requirements, and what will happen during install or service visits.
Communicate proactively about delays, changes, or issues discovered on-site, along with next steps and resolution plans.
Confirm completion and readiness with the client before closing out a deployment.

Requirements

What you’ll need

Strong mechanical aptitude and hands-on experience with physical hardware deployment
Experience coordinating field technicians or vendors, ideally across multiple regions
Comfort with project management across multiple overlapping deployments
A proactive communicator who follows up without being asked and keeps clients informed
Strong organizational skills and the ability to stay on top of details under load
Electrical engineering knowledge is a plus, but not required

Benefits

Comp & perks

Eligible to participate in RAD's comprehensive Group Benefits Plan starting the first day of the month following your hire date, including:
Medical: Base PPO option 100% employer-paid for the employee, 50% employer-paid for dependents ("buy-up" options also available)
Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Eligible for stock and/or option awards based on tenure and performance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Proactive CommunicationStrong Organizational Skills