Software Implementation Manager

Robotic Assistance Devices

Software Implementation Manager at RAD tackling security challenges with robotics and AI. Responsible for software implementation, technical support, and client training.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Monitor device health continuously; when a device goes offline, create a ticket, notify the client with clear next steps, and partner with the hardware team through resolution.
Perform root cause analysis on software and hardware issues, and implement corrective and preventive solutions.
Troubleshoot low-voltage systems, network connections, and configurations to ensure they meet performance standards within RAD's software platform.
Provide on-site and remote support for hardware deployment and system troubleshooting.
Oversee integration and testing of RAD's software with proprietary robotics hardware, and manage software updates with minimal disruption to end-users.
Ensure every client participates in training sessions and device setup calls; record sessions when possible, and distribute guides and reference materials.
Deliver hands-on demonstrations and training tailored to each client's needs.
Regularly spot-check devices, detections, alarm queues, and login activity to confirm healthy detection rates, minimal false positives, and timely alarm acknowledgment.
Conduct quarterly check-ins and recommend refresher training or workflow updates as needed.
Respond to client communication as quickly as possible; even without an immediate resolution, acknowledge requests and clearly communicate next steps.
Deliver clear, concise communication to both technical and non-technical stakeholders.
Provide regular progress updates to internal and external stakeholders, maintaining transparency.
Ensure detections align with client goals and real-world use cases.
Share analytics and reporting consistently, highlighting incidents prevented and security improvements.
Gather client feedback, escalate software requests to the development team, and recommend analytics or workflow enhancements accordingly.

Requirements

What you’ll need

Solid IT fundamentals — networking basics, low-voltage systems, and general technical troubleshooting
Experience with root cause analysis and technical documentation
Comfort working hands-on with hardware deployments as well as software platforms
A proactive communicator who follows up without being asked
Strong problem-solving skills and a bias toward action
Ability to manage multiple client relationships and priorities at once
Prior experience in technical support, implementation, IT, or a related client-facing technical role is a plus

Benefits

Comp & perks

Medical: Base PPO option 100% employer-paid for the employee, 50% employer-paid for dependents ("buy-up" options also available)
Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Eligible for stock and/or option awards based on tenure and performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Networking BasicsLow-Voltage SystemsTechnical DocumentationSoftware TroubleshootingSystem IntegrationPerformance StandardsAnalytics ReportingClient TrainingDevice MonitoringAlarm Management

Soft Skills

Proactive CommunicationProblem-SolvingClient Relationship ManagementAction BiasClear Communication