Strengthen Robinhood’s NPS programs by supporting the full stack of data science work—from data pipelines and analytics to dashboarding, reporting, and deep-dive analysis.
Drive innovation in the NPS space, including experimentation with AI- and LLM-based approaches to customer intelligence and feedback analysis.
Build and maintain scalable data processes to collect, manage, and synthesize information from a wide range of internal and external sources.
Support competitive benchmarking efforts, providing technical expertise for competitive intelligence and contextualizing Robinhood’s performance relative to peers.
Advocate for customers by helping establish best practices in how we measure, interpret, and act on customer feedback.
Requirements
2-5 years of experience in an analytics or data science role, ideally blending quantitative analysis with business impact (e.g., roles in technology, financial services, consulting, or research).
Degree or equivalent experience in a quantitative field such as Statistics, Mathematics, Computer Science, Engineering, or a related field.
Proficiency in SQL and Python, with hands-on experience in data wrangling, visualization, and analysis.
Familiarity with statistical modeling techniques; exposure to text analytics, natural language processing, or AI/LLM applications is a plus.
Proven ability to translate complex data into clear, actionable insights that influence business decisions.
Excellent attention to detail and ability to manage priorities and deadlines across multiple projects.
Ownership mentality and self-starter attitude, with creativity and resourcefulness to solve ambiguous problems and drive outcomes.
Excellent communication skills, with the ability to engage audiences across technical and non-technical teams and influence decision-making at multiple levels.
Benefits
Challenging, high-impact work to grow your career
Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLPythondata wranglingdata visualizationdata analysisstatistical modelingtext analyticsnatural language processingAI applicationsLLM applications
Soft skills
attention to detailtime managementownership mentalityself-starter attitudecreativityresourcefulnessproblem-solvingcommunication skillsinfluencing decision-makingengaging audiences