Engagement Specialist
Robertson & Company Ltd.
full-time
Posted on:
Location Type: Hybrid
Location: Markham • Canada
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Salary
💰 CA$45,000 per year
Job Level
About the role
- Support daily operations using internal ATS platforms and Vendor Management Systems (VMS) including Fieldglass, Beeline, and Flextrack, along with Microsoft Office tools.
- Onboard new hires by preparing offer letters, issuing offer packages, and coordinating onboarding activities for assigned clients.
- Conduct employment verifications, education references, and background checks, ensuring timely completion and accurate system updates.
- Maintain accurate, well-organized documentation, ensuring files are properly saved and labeled within the ATS.
- Coordinate onboarding and start-date confirmations with Account Leads, Recruiters, and internal stakeholders.
- Enter and track worker absences in ATS and VMS platforms and liaise with Payroll as required.
- Process contract revisions and extensions across multiple systems in accordance with established procedures.
- Update pay and bill rates related to changes, increases, corrections, or tenure-based adjustments.
- Complete monthly and quarterly audits and prepare reports for internal teams and client requests.
- Distribute background check completion reports to clients once contractors have commenced work, as applicable.
- Offboard workers by issuing end-of-contract letters, terminating contractors in systems, and coordinating with Accounting as required.
- Manage job requisitions within the ATS, including updating role details, adding job descriptions, and posting roles to the company website.
- Support recruitment and HR initiatives, including special projects, research, and process improvement recommendations.
- Monitor compliance requirements, ensuring background checks are renewed in line with SLAs and client expectations.
- Manage inbound correspondence through the Engagement Support inbox.
- Respond to candidate and contractor inquiries via phone and email in a timely, professional, and service-focused manner.
- Conduct structured check-in calls and email outreach at key milestones.
- Screen incoming candidate calls and route inquiries to Recruiters or appropriate team members.
- Perform weekly follow-ups on draft timesheets and distribute reports to relevant internal teams.
- Proactively identify and resolve issues to ensure a high-quality candidate and contractor experience.
Requirements
- Experience in recruitment coordination, HR administration, or a similar operational support role.
- Experience in a high-volume staffing or VMS-supported environment is an asset.
- Strong working knowledge of ATS and VMS platforms; Bullhorn experience is an asset.
- Proficiency with MS Office and Office 365 tools, including Excel, Word, Outlook, OneNote, SharePoint, and Adobe Acrobat.
- Excellent written and verbal communication skills with the ability to interact professionally with candidates, contractors, internal teams, and clients.
- Strong organizational, planning, problem-solving, and multitasking abilities.
- High attention to detail with the ability to handle sensitive and confidential information with discretion.
- Proactive, adaptable, and service-driven mindset.
- Bilingual in French and English is a strong asset.
Benefits
- 100% employer-paid benefits (medical, dental, vision, wellness, prescriptions)
- 100% employer GRSP match program
- Development, coaching, and a high-performance environment
- Hybrid workspace in Markham
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
recruitment coordinationHR administrationemployment verificationbackground checkscontract processingauditingdata entrymultitaskingproblem-solvingattention to detail
Soft Skills
communicationorganizationalplanningservice-drivenadaptabilityprofessionalismproactivitydiscretioninterpersonalcustomer service