Robertson, Anschutz, Schneid, Crane & Partners, PLLC

Call Center Representative

• Efficiently assist customers through both inbound (90%) and outbound (10%) calls while educating them on their options for account resolution
• Develop a trusted relationship with customers, third parties, attorneys, representatives, realtors, etc. to ensure timely handling of all accounts through the collections process
• Maintain detailed document records of all customer communications including payment plans that customers have agreed to and amounts paid via telephone
• Ensure the prompt and successful delivery of solutions according to customer and client needs
• Clearly communicate the progress of accounts and their respective status within the collections pipeline
• Demonstrate exceptional listening skills, while displaying professionalism and empathy for our customers’ individual needs and circumstances

Call Center Collections Representative

Compliance

• Perform Military (SCRA) and Bankruptcy searches for foreclosure matters in strict compliance with individual client requirements
• Prepare and deliver completed searches to clients in the format, method, and timeframe specified by each client and the firm
• Complete all associated compliance assignments related to SCRA and Bankruptcy search activities, ensuring accuracy, completeness, and adherence to regulatory and client standards
• Manage re‑projections of SCRA and Bankruptcy events within clients preferred systems when events cannot be completed due to client‑specific timing, documentation, or procedural requirements
• Maintain accurate and organized records of all searches, compliance actions, and system updates to support internal quality control and audit readiness
• Monitor client guidelines and procedural updates to ensure ongoing compliance with evolving requirements
• Collaborate with internal departments to support workflow efficiency, resolve discrepancies, and ensure timely progression of foreclosure files

Call Center Collections Representative

Compliance Specialist