Robert Aebi Bautechnik Schweiz

Support Engineer

• Support and administration of the CareTrack telematics system and the Dealer Machine Management (DMM) system
• Processing and dispatching of incoming Active Care orders and providing feedback to Volvo CE
• Handling Connected Services
• Maintaining service conditions in Microsoft D365
• Drafting letters related to service conditions
• Planning and organizing in-house training
• Administration of the Volvo portal Veida
• Coding/posting of supplier invoices and managing the accounts payable workflow

Technical Support Specialist

Manager

• Provide technical support to the external sales team for questions related to the assigned product groups
• Serve as a point of contact and provide support for internal sales staff (order processing & sales administrators)
• Provide operational and technical sales support for field sales (including technical inquiries to Volvo CE and third-party suppliers)
• Contribute to pricing decisions and the development of pricing strategies
• Assist in creating price lists for the assigned product groups (including maintaining relevant ERP system data)
• Monitor and analyze the market to capture customer requirements and to develop and implement product improvements
• Prepare training materials as well as organize and conduct internal training sessions
• Configure and cost inventory, pre-delivery, rental, and demo machines
• Review the technical feasibility of projects
• Ensure correct order processing and help find solutions for technical issues and complaints

Junior Product Manager – Crawler Excavators

Outside Sales

• Perform repairs, overhauls and maintenance on construction machinery at our customers' sites
• Diagnose and record machine damage, read fault codes and order spare parts
• Provide technical advice to our customers
• Carry out measurement, adjustment and programming work on electronic components
• Actively collaborate with Robert Aebi's dispatch team and product specialists

Technical Support Specialist

Junior Product Manager – Crawler Excavators

Field Service Technician – Construction Machinery (On-site)