Intake Virtual Assistant – Immigration
Rob Levine Legal Solutions
full-time
Posted on:
Location Type: Remote
Location: Colombia
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About the role
- Handling inbound phone calls, setting appointments, and screening prospective clients before scheduling an attorney-client consultation
- Track and monitor potential new client inquiries and leads (email, internal, and phone referrals)
- Assists with answering customer inquiries and problems by routing customers to the proper contact and/or department
- Accurately log client information in our software database system
- Assist attorneys with administrative tasks related to opening new cases and maintaining databases
- Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets.
Requirements
- Must be bilingual (English/Spanish) with written and verbal proficiency
- At least 2 years of experience doing intake for US Immigration or Criminal defense.
- Great interpersonal skills, extending patience when working with individuals and proactive when issues arise.
- Ability to maintain several responsibilities at once and time-management skills, prioritizing high- and low-level demands adequately
Benefits
- Equal employment opportunity employer
- Inclusive and diverse work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycase managementlegal researchemail communicationnote transcriptionspreadsheet creationclient intakeappointment schedulingdatabase managementcustomer service
Soft Skills
bilingualinterpersonal skillspatienceproactive problem-solvingtime managementmultitaskingcommunication skillsorganizational skillsattention to detailadaptability