Senior Business Analyst, Healthcare Sector
CI&T
Senior Business Analyst
RNP
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteSalary
💰 R$10,421 per month
Job Level
Senior
About the role
- Map, analyze and redesign end-to-end processes (BPMN/Bizagi), eliminating bottlenecks and standardizing routines;
- Lead/support internal audits and prepare for external audits; record and address non-conformities and monitor action plans;
- Plan and monitor projects (scope, schedule, budget, risks), consolidating status reports and dashboards for leadership;
- Define and track KPIs/OKRs, propose improvements and ensure the cadence of performance rituals;
- Create and update documentation (SOPs, policies, work instructions) and publish on the intranet;
- Train teams (content and facilitation of training) and coordinate communication between business areas, IT and vendors;
- Support processes, standardization and compliance with policies;
- Assist in the review and preparation of executive reports for the Services and Solutions Directorate and for RNP.
Requirements
- Education: Bachelor’s degree in Business Administration, Industrial Engineering, Systems/Processes or related fields.
- Experience in process mapping and optimization;
- Preparation of manuals, SOPs and flowcharts;
- Project management: scope, schedule, budget, status reporting and monitoring risks/dependencies;
- Metrics: definition and monitoring of KPIs/OKRs; executive reports for leadership;
- Experience with internal audits, handling non-conformities and corrective action plans within a Quality Management System (ISO 9001);
- Continuous improvement and problem-solving methodologies (e.g., MASP, 5S);
- Corporate training and communication with multidisciplinary stakeholders (business, IT, vendors);
- Experience with agile working methodologies such as Scrum, Kanban and Lean;
- Participation in meetings and discussions with clients and partners, ensuring proposals are aligned with technical capabilities and strategic objectives;
- Experience creating and adopting procedures, standards and best practices in project management;
- Proficiency with tools such as word processors (MS Word), spreadsheets (MS Excel) and presentation software (MS PowerPoint);
- Experience using collaborative and information management tools such as SharePoint, MS Planner and Trello;
- Preferred: MBA/Postgraduate degree in Quality Management and Processes;
- Knowledge of process management and BPM (Business Process Management);
- Knowledge of OKR (Objectives and Key Results) and its practical application.
Benefits
- Meal or Food Allowance
- Wellhub (Gympass)
- Digital library platform with over 30,000 titles including newspapers, magazines and e-books
- Life insurance
- National health plan with private room coverage (no employee contribution)
- Dental plan (no employee contribution)
- Vaccine reimbursement for you and your dependents for vaccines not provided by public health clinics
- Childcare subsidy for children up to 5 years and 11 months, up to 70% of the current minimum wage (reimbursement)
- Home office allowance
- Employee Assistance Program (EAP) for legal, social, financial management and psychological support
- Partnership with SESC
- Free access to LIT digital platforms with over 150 available courses.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process mappingprocess optimizationproject managementKPI definitionOKR monitoringinternal auditscorrective action planscontinuous improvementproblem-solving methodologiesBPM
Soft skills
trainingcommunicationleadershipcollaborationfacilitationstakeholder engagementreportingproblem-solvingadaptabilitystrategic alignment
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Industrial EngineeringBachelor’s degree in Systems/ProcessesMBA/Postgraduate degree in Quality Management and ProcessesISO 9001 certification
