Business Analyst

• Map, analyze and redesign end-to-end processes (BPMN/Bizagi), eliminating bottlenecks and standardizing routines;
• Lead/support internal audits and prepare for external audits; record and address non-conformities and monitor action plans;
• Plan and monitor projects (scope, schedule, budget, risks), consolidating status reports and dashboards for leadership;
• Define and track KPIs/OKRs, propose improvements and ensure the cadence of performance rituals;
• Create and update documentation (SOPs, policies, work instructions) and publish on the intranet;
• Train teams (content and facilitation of training) and coordinate communication between business areas, IT and vendors;
• Support processes, standardization and compliance with policies;
• Assist in the review and preparation of executive reports for the Services and Solutions Directorate and for RNP.

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