Community Manager

• Deliver the product vision, strategy, and roadmap for the online community, ensuring alignment with company goals and member needs
• Demonstrate a competitive spirit, a desire to encourage effective collaboration, and ability to inspire others to achieve excellence in execution
• Conduct market research, competitive analysis, and user interviews to understand the unique and evolving needs of financial fraud professionals
• Develop and prioritize a content calendar and feature backlog with a focus on engagement, scalability, and differentiation
• Collaborate with marketing, content, and design teams to create an increasingly compelling value proposition for community members
• Develop features that drive engagement and collaboration, such as forums, resources, and peer-to-peer learning opportunities
• Foster a trusted environment by applying content moderation and data privacy measures
• Recommend partnership and community expansion opportunities
• Work closely with UI developers and content editors to design intuitive, high-value experiences and engaging content that is tailored to professionals in financial fraud
• Lead end-to-end community development, from wireframes to MVP through release
• Serve as Product Owner, supporting project management activity to meet deadlines
• Implement methods for measuring, analyzing, and tracking engagement and optimizing the community experience
• Serve as a primary liaison between cross-functional teams, including technology, marketing, customer success, and business development
• Develop relationships with banking executives and fraud experts to effectively incorporate their perspectives and ensure the platform meets their evolving needs
• Provide regular updates to leadership on progress, challenges, and performance
• Analyze user feedback and usage metrics to identify opportunities for feature improvements or new content offerings
• Stay abreast of emerging technologies and trends in digital platforms & content, fraud management methods, and professional networking communities
• Execute thorough quality assurance, A/B testing, and other iterative methods to ensure continuously sound product performance

Product and Community Manager

Product Manager

• Responsible for creating and articulating the product vision and strategic roadmap.
• Continuously evaluate industry trends, product performance and customer feedback; identify innovations and opportunities.
• Serve as voice of customer by collecting insights from design research and making product decisions.
• Achieve consensus from wide range of cross-functional stakeholders to define, create, and deliver a prioritized backlog.
• Establish the product strategy, create the business case, and define the product roadmap.
• Drive buy-build-partner analysis.
• Gather and prioritize product and customer requirements, prepare for and support product releases.
• Ensure legal, risk, compliance, brand, and accessibility are engrained into the product DNA.

• Deliver the product vision, strategy, and roadmap for the online community, ensuring alignment with company goals and member needs.
• Demonstrate a competitive spirit, a desire to encourage effective collaboration, and ability to inspire others to achieve excellence in execution.
• Conduct market research, competitive analysis, and user interviews to understand the unique and evolving needs of financial fraud professionals.
• Develop and prioritize a content calendar and feature backlog with a focus on engagement, scalability, and differentiation.
• Collaborate with marketing, content, and design teams to create an increasingly compelling value proposition for community members.
• Develop features that drive engagement and collaboration, such as forums, resources, and peer-to-peer learning opportunities.
• Foster a trusted environment by applying content moderation and data privacy measures.
• Recommend partnership and community expansion opportunities.
• Work closely with UI developers and content editors to design intuitive, high-value experiences and engaging content that is tailored to professionals in financial fraud.
• Lead end-to-end community development, from wireframes to MVP through release.
• Serve as Product Owner, supporting project management activity to meet deadlines.
• Implement methods for measuring, analyzing, and tracking engagement and optimizing the community experience.
• Serve as a primary liaison between cross-functional teams, including technology, marketing, customer success, and business development.
• Develop relationships with banking executives and fraud experts to effectively incorporate their perspectives and ensure the platform meets their evolving needs.
• Provide regular updates to leadership on progress, challenges, and performance.
• Analyze user feedback and usage metrics to identify opportunities for feature improvements or new content offerings.
• Stay abreast of emerging technologies and trends in digital platforms & content, fraud management methods, and professional networking communities.
• Execute thorough quality assurance, A/B testing, and other iterative methods to ensure continuously sound product performance.

RMA

Product and Community Manager

Product Manager

Fraud Product Manager