Community Manager

• Deliver the product vision, strategy, and roadmap for the online community, ensuring alignment with company goals and member needs.
• Demonstrate a competitive spirit, a desire to encourage effective collaboration, and ability to inspire others to achieve excellence in execution.
• Conduct market research, competitive analysis, and user interviews to understand the unique and evolving needs of financial fraud professionals.
• Develop and prioritize a content calendar and feature backlog with a focus on engagement, scalability, and differentiation.
• Collaborate with marketing, content, and design teams to create an increasingly compelling value proposition for community members.
• Develop features that drive engagement and collaboration, such as forums, resources, and peer-to-peer learning opportunities.
• Foster a trusted environment by applying content moderation and data privacy measures.
• Recommend partnership and community expansion opportunities.
• Work closely with UI developers and content editors to design intuitive, high-value experiences and engaging content that is tailored to professionals in financial fraud.
• Lead end-to-end community development, from wireframes to MVP through release.
• Serve as Product Owner, supporting project management activity to meet deadlines.
• Implement methods for measuring, analyzing, and tracking engagement and optimizing the community experience.
• Serve as a primary liaison between cross-functional teams, including technology, marketing, customer success, and business development.
• Develop relationships with banking executives and fraud experts to effectively incorporate their perspectives and ensure the platform meets their evolving needs.
• Provide regular updates to leadership on progress, challenges, and performance.
• Analyze user feedback and usage metrics to identify opportunities for feature improvements or new content offerings.
• Stay abreast of emerging technologies and trends in digital platforms & content, fraud management methods, and professional networking communities.
• Execute thorough quality assurance, A/B testing, and other iterative methods to ensure continuously sound product performance.

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