Community Manager

• Deliver the product vision, strategy, and roadmap for the online community, ensuring alignment with company goals and member needs
• Demonstrate a competitive spirit, a desire to encourage effective collaboration, and ability to inspire others to achieve excellence in execution
• Conduct market research, competitive analysis, and user interviews to understand the unique and evolving needs of financial fraud professionals
• Develop and prioritize a content calendar and feature backlog with a focus on engagement, scalability, and differentiation
• Collaborate with marketing, content, and design teams to create an increasingly compelling value proposition for community members
• Develop features that drive engagement and collaboration, such as forums, resources, and peer-to-peer learning opportunities
• Foster a trusted environment by applying content moderation and data privacy measures
• Recommend partnership and community expansion opportunities
• Work closely with UI developers and content editors to design intuitive, high-value experiences and engaging content that is tailored to professionals in financial fraud
• Lead end-to-end community development, from wireframes to MVP through release
• Serve as Product Owner, supporting project management activity to meet deadlines
• Implement methods for measuring, analyzing, and tracking engagement and optimizing the community experience
• Serve as a primary liaison between cross-functional teams, including technology, marketing, customer success, and business development
• Develop relationships with banking executives and fraud experts to effectively incorporate their perspectives and ensure the platform meets their evolving needs
• Provide regular updates to leadership on progress, challenges, and performance
• Analyze user feedback and usage metrics to identify opportunities for feature improvements or new content offerings
• Stay abreast of emerging technologies and trends in digital platforms & content, fraud management methods, and professional networking communities
• Execute thorough quality assurance, A/B testing, and other iterative methods to ensure continuously sound product performance

Product and Community Manager

Community Banking Specialist

Communications Leader, Community Programs

Community Programs Specialist

Community Engagement Specialist