Riveron

Salesforce Developer

• Collaborate with stakeholders to understand business processes and translate them into Salesforce solutions
• Document functional requirements and create solution design
• Configure and customize Salesforce Sales Cloud to meet business needs
• Design and implement Experience Cloud portals
• Map requirements with OOB features and identify need for customization
• Configure various features of Sales Cloud such as Sales Management, Campaigns, Lead Conversion, Forecasting, Sales Cadences, Account Management, Territory Management
• Configure and customize Salesforce Sales Cloud to meet business needs
• Experience with Marketing platforms – Pardot/Marketo to build end to end configurations
• Implement App Exchange products such as DocuSign, Spiff/Xactly, Conga Composer, Sales Navigator, Demand tools, Cloudingo, Checkmarks, PMD, OwnBackup, Vonage
• Identify integration requirements and suggest approach
• Configure Experience Cloud features such as Experience Builder, Customer Service, Partner Central, Self-Service Portals, Knowledge and Chatter
• Customize Experience Cloud templates for branding and usability
• Ensure responsive design and accessibility across devices
• Prepare configuration runbooks and guide development team
• Prepare Solution design, System Architecture and Entity Relationship Diagram
• Conduct user training sessions and create documentation

Salesforce Developer, Sales and Marketing Cloud

• Collaborate with stakeholders to understand pricing and billing processes
• Document functional requirements and create solution architecture, System Architecture and Entity Relationship Diagram
• Understanding of Quote to Cash end to end business process
• Configure Salesforce CPQ for complex pricing, discounting, and bundling
• Implement Salesforce Billing for invoicing, payment collection, and revenue recognition.
• Design subscription and recurring revenue models
• Experience building Usage products
• Guide clients to make buy vs. build decisions
• Design integrations with NetSuite, ERP systems, Payment gateways, and tax engines and implement them
• Develop custom workflows, approval processes, and automation for CPQ and Billing
• Configure reports and dashboards as per client requirement
• Prepare configuration runbooks and guide development team
• Create documentation for CPQ billing processes and Conduct user training
• Support deployment and post-implementation enhancements

Salesforce Developer, Revenue Cloud, CPQ

IT Support

• Lead, mentor, and manage the helpdesk/support team to deliver high-quality service
• Own and administer the Salesforce Service Cloud platform for all helpdesk operations
• Manage end-to-end case lifecycle (case creation, routing, escalation, and closure)
• Configure and optimize Salesforce features:
• Case queues, assignment rules, escalation rules
• SLAs and entitlement processes
• Omni-channel routing (chat, email, phone)
• Build and maintain automation using Salesforce Flows, validation rules, and workflows
• Act as the primary escalation point for high-priority incidents and system issues
• Monitor SLAs, KPIs, and service metrics through Salesforce dashboards and reports
• Analyze trends and implement continuous improvements in support processes
• Manage knowledge base, self-service portals, and chatbot (Einstein Bots) integrations
• Collaborate with IT, CRM, and business teams for enhancements and integrations
• Ensure data quality, governance, and compliance within Salesforce
• Support release management, UAT, and change deployments

Salesforce Helpdesk Manager

Network Engineer

• Design, deploy, and manage networks using Cisco Meraki products (MX, MS, MR, MV).
• Configure and maintain firewalls, VPNs (site-to-site & client VPN), VLANs, and routing.
• Monitor network performance using the Meraki Dashboard and third-party tools.
• Troubleshoot LAN/WAN issues, connectivity problems, and performance bottlenecks.
• Implement network security policies, including IDS/IPS, content filtering, and access control.
• Manage wireless networks, including SSIDs, RF optimization, and guest access.
• Perform firmware upgrades, backups, and documentation of network changes.
• Collaborate with IT teams and vendors for incident resolution and infrastructure upgrades.
• Ensure compliance with security and operational standards.

Senior Associate – Network Engineer, Cisco Meraki

Sales

• Lead end-to-end design of Salesforce Quote-to-Cash solutions (CPQ, Billing, Contracts, Orders, Invoicing)
• Translate business requirements into scalable functional solutions
• Configure Salesforce CPQ (pricing rules, product bundles, discounting, approvals)
• Design and implement billing processes including invoicing, subscriptions, and revenue recognition
• Work closely with business stakeholders (Sales, Finance, Operations) to gather requirements
• Conduct workshops and discovery sessions
• Provide strategic recommendations for process improvements
• Identify gaps in current Quote-to-Cash processes and propose improvements
• Collaborate with technical teams on integrations (ERP, payment gateways, tax engines)
• Define test strategies (UAT, SIT)
• Mentor junior consultants and business analysts

Senior Salesforce Quote-to-Cash Functional Consultant

Solutions Engineer

• Design, develop, test, and deploy integrations using Celigo (Integrator.io platform)
• Architect scalable and reusable integration solutions across ERP, CRM, eCommerce, and third-party systems
• Lead complex integration projects, including requirements gathering, solution design, and implementation
• Build and maintain REST/SOAP API integrations and manage data transformations
• Develop and optimize Celigo flows, scripts, and error-handling mechanisms
• Troubleshoot and resolve integration issues, ensuring minimal downtime and high performance
• Collaborate with cross-functional teams (business, IT, external vendors) to align integration solutions with business needs
• Ensure data accuracy, security, and compliance across all integrations
• Maintain documentation for integration architecture, workflows, and processes
• Mentor junior developers and provide technical guidance on best practices.

Salesforce Developer, Sales and Marketing Cloud

Salesforce Developer, Revenue Cloud, CPQ

Salesforce Helpdesk Manager

Senior Associate – Network Engineer, Cisco Meraki

Senior Salesforce Quote-to-Cash Functional Consultant

Senior Integration Engineer – Celigo