Riveron

Operations

• Provide end-to-end project management for strategic initiatives, including defining scope, setting milestones, tracking progress, and managing risks
• Collaborate with cross-functional teams to ensure alignment on project objectives and timely delivery of project milestones
• Monitor key performance indicators (KPIs) for strategic initiatives
• Develop and prepare high-impact executive presentations and reports for internal and external stakeholders

Operations Manager – Strategic Projects

Technical Program Manager

• Own end-to-end delivery of ERP or SaaS business systems supporting financial, legal, billing, or compliance workflows
• Lead cross-system, enterprise-grade transformations involving multiple integrated platforms
• Manage project planning, execution, dependencies, and risk for business-critical initiatives
• Coordinate with engineering, finance, legal, compliance, and operations stakeholders
• Drive requirements definition, system integration planning, and implementation oversight
• Ensure adherence to regulatory, compliance, and audit requirements
• Identify and mitigate risks in high-impact, high-complexity transactional systems

Technical Program Manager – FinTech, LegalTech

Financial Planning and Analysis

• Execute project plans and deliver solutions across the following FP&A domains:
• Performance visibility – deliver end-to-end reporting solution for clients, inclusive of KPI/metric selection, back-end data solution, and visualization dashboards
• Financial planning – assist clients with developing forecasting and budgeting processes, implementing planning technologies and developing long-range models
• Interim FP&A – support clients in an interim FP&A leadership capacity
• Decision support – provide clients with point-specific FP&A solutions, such as 13-week cash flow models, ROI models, pricing analysis, revenue and profitability analysis, and organizational design

Senior Associate – Financial Planning and Analysis, FP&A

Call Center Representative

• Design, develop, and enhance NICE inContact (CXone) routing flows, IVR/IVA scripts, call handling processes, and agent workflows.
• Configure and customize NICE modules, including Studio, WFM, QA, Reporting, and Omnichannel components.
• Develop intelligent automation using Cognigy conversational AI, voicebots, and chatbots.
• Implement API-based integrations between CXone, CRM systems (such as Salesforce Service Cloud), and internal platforms.
• Develop reusable components, service layers, and scalable integration patterns.
• Implement AI safety, prompt-control measures, fallback strategies, and governance guidelines to ensure reliable and compliant conversational experiences.
• Build monitoring dashboards and alerting systems.
• Serve as a technical subject matter expert for NICE and Cognigy platforms.
• Advise junior developers, administrators, and analysts on best practices and solution architecture.
• Collaborate with architects to define technical standards and governance frameworks.
• Participate in design reviews, code reviews, and architectural planning sessions.
• Analyze call flow, routing data, and customer interaction metrics to identify opportunities for improvement.
• Optimize IVR performance, reduce handle times, and enhance the customer experience.
• Tune Cognigy conversational flows for accuracy, relevance, and quality of user experience.
• Engage with stakeholders to understand business requirements and translate them into technical designs.
• Produce technical documentation, flow diagrams, and configuration specifications.
• Ensure solutions are tested, deployed, monitored, and maintained in accordance with enterprise standards.
• Support production operations, troubleshoot escalated issues, and drive continuous improvements.

Senior Developer – Contact Center, Conversational AI

Director

• Advise clients and develop solutions to a variety of problems related to people, process, and technology optimization.
• Manage rapid diagnostics to identify opportunities for operational transformation.
• Develop and execute transformation plans tied to EBITDA targets.
• Lead buy-side and sell-side carve-out projects.
• Oversee post-acquisition carve-out implementation.
• Ensure operational due diligence findings are realized.
• Drive 100-day planning processes.

Business Performance Improvement – M&A Carve-Out & Divestiture - Director

Cloud Engineer

• Develop, customize, and maintain Sales Cloud solutions
• Design and enhance custom objects, Apex classes, triggers, and Lightning Web Components (LWC)
• Automate and streamline sales workflows using Flows and Apex

Salesforce Sales Cloud Developer

• Use tax technical knowledge to develop solutions to client problems
• Lead research and analysis related to a variety of tax advisory, transactions, and strategic issues
• Partner directly with clients to support their needs and deliver high-quality projects
• Oversee the development of reports, presentations, and other client-facing deliverables

Tax Manager

Accounting Manager

• Use financial and accounting knowledge to advise clients as they navigate significant business transformation
• Conduct research and analysis related to complex accounting and finance challenges associated with a variety of business changes
• Partner directly with clients to support their needs and deliver high-quality projects
• Develop memos, analyses, presentations, and other client-facing deliverables
• Collaborate with senior leaders and project team members to execute workstreams and ensure deadlines are met
• Provide coaching and guidance to junior team members

Senior Associate, Accounting Advisory

Communications

• Operationalize repeatable communications deliverables and programs to ensure consistent quality
• Support the development and execution of integrated internal communications plans
• Build strong, collaborative relationships with internal functional partners
• Create, edit, and publish engaging employee-facing content
• Maintain and execute firmwide intranet content management
• Play an active role in quarterly employee engagement survey process

Senior Associate, Internal Communications

• Lead comprehensive assessments of IT operations, including infrastructure, cloud platforms, networks, cybersecurity posture, and service delivery capabilities.
• Perform root-cause analyses of IT and business application issues and develop actionable remediation and modernization roadmaps.
• Define and implement IT performance metrics, KPIs, dashboards, and recurring operational review routines.
• Design, evaluate, and enhance IT operating models, service desk structures, escalation paths, and support workflows.
• Implement or mature ITIL-aligned processes, including incident, problem, change, release, and configuration management.
• Improve service quality, responsiveness, and end-user experience through standardized processes and tooling.
• Advise clients on infrastructure strategy, cloud operations, endpoint management, monitoring solutions, and automation opportunities.
• Evaluate and manage third-party vendors and managed service providers (MSPs) to ensure service quality and cost effectiveness.
• Lead IT operations workstreams for mergers, acquisitions, integrations, and carve-outs.
• Support Day-1 readiness, TSA planning and execution, infrastructure separation, and stand-up of new operating environments.
• Manage and mentor junior staff.
• Provide coaching, performance feedback, and quality assurance across engagements.
• Ensure projects are delivered on time, within scope, and to Riveron quality standards.

Business Performance Improvement Manager – IT Operations

• Lead the planning, governance, and delivery of multi-phase ERP and enterprise business application programs.
• Advise executive stakeholders on platform selection, solution architecture, operating model implications, and transformation roadmaps.
• Oversee technology-enabled M&A integration and carve-out engagements.
• Support Day-1 readiness, TSA planning and exit, and standalone environment design and execution.
• Lead finance and operational transformation initiatives, including process standardization, automation, data governance, and reporting/KPI modernization.
• Partner with finance, operations, and IT leaders to align business system capabilities with PE/corporate business objectives.
• Establish and manage program governance structures, including steering committees and executive reporting.
• Proactively identify, escalate, and resolve cross-functional risks and issues.
• Lead and mentor managers, senior associates, and associates across multiple engagements.
• Ensure high-quality delivery, strong client relationships, and adherence to Riveron standards.
• Support pursuit strategy, proposal development, and executive-level client presentations.
• Develop reusable methodologies, accelerators, and thought leadership supporting Riveron’s go-to-market strategy.

Associate Director – Business Applications & Operations

• Define enterprise transformation strategies and ERP modernization roadmaps aligned to business objectives.
• Advise clients on platform strategy, application rationalization, enterprise architecture, and integration patterns.
• Provide executive oversight for large, multi-platform, multi-workstream transformation programs.
• Establish and lead PMO governance, executive steering committees, and program-level reporting.
• Drive enterprise-wide process harmonization across Record-to-Report (R2R), Order-to-Cash (O2C), Procure-to-Pay (P2P), FP&A, and supply chain.
• Partner with functional leaders to standardize operating models, controls, and performance metrics.
• Lead technology-enabled M&A integration and carve-out initiatives.
• Lead IT due diligence efforts for corporates and PE related transactions.
• Oversee separation planning, Day-1 readiness, TSA execution, and post-close stabilization.
• Serve as a trusted strategic advisor to client C-suite executives and PE operating partners.
• Lead and develop Associate Directors, Managers, and delivery teams across multiple client engagements.
• Originate, shape, and lead business development pursuits with new and existing clients.
• Define deal strategy, scope, and pricing in partnership with business transformation leadership.
• Shape Riveron’s Business Applications Transformation offerings and contribute to practice growth and market positioning.

Director – Business Application Transformation

Robotics

• Identify, assess, and prioritize RPA and AI-driven automation opportunities with business stakeholders.
• Define and maintain the enterprise automation roadmap aligned with business strategy and ROI.
• Lead process discovery, feasibility analysis, and solution design (PDDs, SDDs).
• Oversee development, testing, deployment, and support of RPA bots and AI-enabled automations.
• Incorporate AI capabilities such as IDP/OCR, NLP, ML, and GenAI where appropriate.
• Establish and enforce automation standards, governance, security, and best practices.
• Lead and mentor automation teams; conduct design and code reviews.
• Serve as the primary liaison between business, IT, and leadership, communicating progress and value.