Riverbed Technology

IT Analyst – Digital Experience

Riverbed Technology

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

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Tech Stack

SFDC

About the role

  • Troubleshoot customer issues, including login problems, password problems, asset information, and account information
  • Work with Sales Operations team and IT as necessary to resolve account issues
  • Manage administrative escalations from our Support partners
  • Manage and collaborate with IT on system enhancement requests and bug fixes
  • Test features for the support site and verify new releases
  • Monitor and analyze site metrics, system performance, and user activity
  • Forum administration, including posting announcements and solving basic customer issues
  • Build Riverbed Support’s social media presence (such as Facebook, Twitter, LinkedIn, etc.) and manage support communications using these channels
  • Publish and maintain releases (documentation and binaries) for all product lines to support site

Requirements

  • 1-3 years salesforce.com administration experience
  • 1-3 years experience within an enterprise support organization (phone, chat, email, social media, knowledge base, customer portal, etc.)
  • Strong analytical and problem solving skills
  • Strong interpersonal skills and customer service experience
  • Strong written and oral communication skills
  • Excellent project management skills with ability to juggle multiple projects/tasks across in a cross functional environment
  • Experience with data analysis
Benefits
  • Our employee benefits including flexible workplace policies
  • Employee resource groups
  • Learning and development resources
  • Career progression pathways
  • Community engagement initiatives
  • Global employee wellness programs crafted to support physical, emotional, and financial well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salesforce.com administrationdata analysissystem enhancement requestsbug fixessite metrics monitoringfeature testingdocumentation publishingrelease management
Soft Skills
analytical skillsproblem solvinginterpersonal skillscustomer servicewritten communicationoral communicationproject managementmultitasking