District Service Manager
Rite-Hite
full-time
Posted on:
Location Type: Office
Location: Grimes • Iowa • United States
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About the role
- Manage the Service Department within an assigned area to ensure customer expectations are exceeded in the maintenance, repair, and service of equipment while maintaining acceptable profitability.
- Maintain a staffed, trained service team that works safely and efficiently.
- Exceed budgeted targets for profitability.
- Responsible for building a strong Service Team, including forecasting personnel needs and hiring new Service Technicians.
- Ensure all Technicians are trained and ensure progress in completing the Technician Training Standard.
- Responsible for managing the safety of all Technicians.
- Develop Technician Team Leaders and support the installation portion of the business.
- Monitor and identify performance problems in service personnel and conduct performance reviews.
Requirements
- Bachelor's Degree or equivalent from four-year college or technical school; or three or more years related experience and/or training; or equivalent combination of education and experience.
- Background in construction management preferred.
- An in depth knowledge of Rite-Hite products is required.
- Must be able to read and understand all documents pertaining to project planning.
- CAD proficiency helpful.
Benefits
- Comprehensive medical, dental, and vision coverage, plus life and disability insurance.
- A robust well-being program with an opportunity to receive an extra day off and more.
- A strong retirement savings program with 401(k), company match, and profit sharing.
- Paid holidays, vacation time, and personal/sick days each year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service managementpersonnel forecastingperformance reviewsTechnician Training Standardproject planningCAD proficiencymaintenancerepairsafety managementprofitability analysis
Soft Skills
team buildingleadershipcommunicationtrainingproblem solvingorganizational skillscustomer serviceefficiencyperformance monitoringstaff management
Certifications
Bachelor's Degreetechnical school certification