Risilience

Chief Marketing Officer

• Define and lead the Go-To-Market vision for the business
• Drive growth through an account-focused approach (ABM)
• Collaborate with Sales and Product leadership for marketing initiatives
• Manage the marketing budget effectively to maximize ROI
• Recruit and lead a high-performing marketing team across demand generation, product marketing, content, and operations
• Build a compelling brand narrative that resonates with sustainability leaders and enterprise buyers
• Track SaaS KPIs including: Customer Acquisition Cost (CAC) and Customer Lifetime Value (LTV)

Head of Marketing

Client Services Representative

• Owning & Scaling Client Support
• Own the Function: Take full ownership of the support queue, ensuring client issues are resolved clearly, efficiently, and with a high standard of care.
• Build for Scale: Design and implement scalable support processes and workflows.
• Identify opportunities to introduce cutting-edge tools (including AI) to improve speed and quality.
• Knowledge Architecture: Build and maintain a practical, well-organized knowledge base to reduce ticket volume and empower clients to self-serve.
• Metrics & Reporting: Track and interpret support metrics to highlight what is working, identify trends, and report on the health of the support function to leadership.
• Cross-Functional Collaboration: Work with Client Success, Implementation, and Product teams to address recurring issues, acting as the voice of the customer to inform product stability and enhancements.
• Project Delivery & Implementation
• Configuration & Customization: Collaborate with stakeholders to initially configure the platform, ensuring Risilience models are accurately parameterized to reflect specific business risks.
• Data Management: Facilitate complete and accurate client data gathering for input into the platform and provide quality control on modelling results.
• Client Training: Develop and deliver effective client workshops and training sessions to guide and empower clients to utilize Risilience solutions.
• Project Execution: Execute project plans with revisions as necessary to meet changing needs and requirements during the onboarding phase.

Head of Marketing

Client Support – Implementation Specialist