RioCan Real Estate Investment Trust

Property Manager

RioCan Real Estate Investment Trust

full-time

Posted on:

Location Type: Hybrid

Location: Ottawa • Canada

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Salary

💰 CA$96,500 - CA$132,500 per year

About the role

  • Manage the day-to-day operations of a portfolio of necessity-based retail properties with significant daily traffic
  • Monitor and follow up on rent collections and arrears on regular basis.
  • Ensure timely, appropriate resolution of tenant-related outstanding receivables involving dispute reviews, defaults and bailiffs.
  • Authorize all purchase orders and accounts payable to ensure timely payment of all invoices.
  • Prepare annual operating budget(s) for review and approval by senior property management staff.
  • Diligently manage operational expenditures (with a particular focus on repairs and maintenance)
  • Monitor, analyze and report on monthly budget variances.
  • Oversee the preparation of various financial reports pertaining to variance analysis, vacancy rates, rent roll review, retail sales analysis and other relevant reporting information.
  • Ensure financial records and statements are current.
  • Liaise with various corporate departments including but not limited to Procurement, Tenant Experience, People and Brand, Property Management and Legal.
  • Work with Accounting, Revenue Control, Accounts Receivable and Tax Departments in effectively resolving tenant issues and disputes regarding rent, adjustments, etc.
  • Liaise with the Leasing Department to arrange new and renewal leases, showing vacant units to prospective tenants.
  • Monitor tenant compliance with lease agreements and resolves problems and concerns.
  • Advise Leasing Department management of unstable tenancies.
  • Solicit tenders and acquire contracts for landscaping, snow removal, cleaning, preventative maintenance and mechanical and vehicular equipment for assigned properties.
  • Oversee the execution of third party contracts.
  • Liaise with the Construction Department on all landlord construction projects, monitor progress and follow up on successful completion.
  • Conduct regular site visits to assess condition of properties and to ensure that maintenance, cleaning and housekeeping functions are performed according to standards.
  • Identify and address issues and problems relating to life safety, liability and potential negligence situations that could impact RioCan, its contractors, tenants and / or customers.
  • Confer with Operations team on property issues and recommend improvements to properties, as required.
  • Manage tenant initiatives related to insurance / risk management, legal issues, and environmental and energy conservation programs. Coordinate their implementation with involved parties.
  • Conduct long-term planning to accommodate structural, environmental, system, equipment and furnishing repairs, replacements and enhancements.
  • Foster and maintain positive tenant relations through site visits, tenant meetings, correspondence, newsletters and by being accessible and providing timely and effective service and response to enquiries and requests.
  • Ensure that RioCan’s Health and Safety policies are routinely assessed at the property level.
  • Handle complaints and concerns in a prompt, appropriate manner.
  • Act as a key contact during on-site emergencies (i.e. fire, flood, utility failure, watermain break, etc.)
  • Other duties / projects as required.

Requirements

  • Completion of College Diploma or Certificate Program in Business Administration
  • 5 to 7 years of previous relevant experience
  • Proven experience in property management / administration within a retail environment
  • Proven financial management skills
  • Proven focus on delivering results and providing exceptional tenant service
  • Excellent verbal and written communication
  • Proven people management abilities
  • Proficient in Word, Excel and Outlook
Benefits
  • An Extensive Health and Benefits Program that includes health and dental benefits starting on day one, healthcare and wellness/lifestyle spending accounts, access to an employee family and assistance program, virtual healthcare services, and other resources to support your overall well-being.
  • A Comprehensive Retirement Program to help prepare you for your future. This includes matching employee contributions in a retirement savings plan, pension plan, and an employee unit purchase plan.
  • Work/Life Balance that prioritizes you. Enjoy flexible work hours, an extra-long weekend with our RioCan Cares Day, and half days before every long weekend in the summer.
  • Professional Growth and Development opportunities to advance your skills and grow your career through our continuing education reimbursement, mentorship and leadership development programs, on-demand online learning, and cross-functional training opportunities.
  • Additional Perks and Benefits that include paid time off, parental leave top-up, employee discounts, referral and recognition programs, and year-round opportunities to connect through community initiatives, committees, and social events.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
property managementfinancial managementbudget preparationvariance analysistenant compliancecontract managementrisk managementenvironmental conservationrepairs and maintenancedispute resolution
Soft Skills
communicationpeople managementtenant relationsproblem solvingcustomer serviceteam collaborationorganizational skillsattention to detailconflict resolutionlong-term planning
Certifications
College Diploma in Business AdministrationProperty Management Certification