RioCan Real Estate Investment Trust

Manager

• Manage the day-to-day operations of a portfolio of necessity-based retail properties with significant daily traffic
• Monitor and follow up on rent collections and arrears on regular basis.
• Ensure timely, appropriate resolution of tenant-related outstanding receivables involving dispute reviews, defaults and bailiffs.
• Authorize all purchase orders and accounts payable to ensure timely payment of all invoices.
• Prepare annual operating budget(s) for review and approval by senior property management staff.
• Diligently manage operational expenditures (with a particular focus on repairs and maintenance)
• Monitor, analyze and report on monthly budget variances.
• Oversee the preparation of various financial reports pertaining to variance analysis, vacancy rates, rent roll review, retail sales analysis and other relevant reporting information.
• Ensure financial records and statements are current.
• Liaise with various corporate departments including but not limited to Procurement, Tenant Experience, People and Brand, Property Management and Legal.
• Work with Accounting, Revenue Control, Accounts Receivable and Tax Departments in effectively resolving tenant issues and disputes regarding rent, adjustments, etc.
• Liaise with the Leasing Department to arrange new and renewal leases, showing vacant units to prospective tenants.
• Monitor tenant compliance with lease agreements and resolves problems and concerns.
• Advise Leasing Department management of unstable tenancies.
• Solicit tenders and acquire contracts for landscaping, snow removal, cleaning, preventative maintenance and mechanical and vehicular equipment for assigned properties.
• Oversee the execution of third party contracts.
• Liaise with the Construction Department on all landlord construction projects, monitor progress and follow up on successful completion.
• Conduct regular site visits to assess condition of properties and to ensure that maintenance, cleaning and housekeeping functions are performed according to standards.
• Identify and address issues and problems relating to life safety, liability and potential negligence situations that could impact RioCan, its contractors, tenants and / or customers.
• Confer with Operations team on property issues and recommend improvements to properties, as required.
• Manage tenant initiatives related to insurance / risk management, legal issues, and environmental and energy conservation programs. Coordinate their implementation with involved parties.
• Conduct long-term planning to accommodate structural, environmental, system, equipment and furnishing repairs, replacements and enhancements.
• Foster and maintain positive tenant relations through site visits, tenant meetings, correspondence, newsletters and by being accessible and providing timely and effective service and response to enquiries and requests.
• Ensure that RioCan’s Health and Safety policies are routinely assessed at the property level.
• Handle complaints and concerns in a prompt, appropriate manner.
• Act as a key contact during on-site emergencies (i.e. fire, flood, utility failure, watermain break, etc.)
• Other duties / projects as required.

Property Manager

Billing Specialist

• Ensures accurate billing and compliance with lease provisions related to Common Area Maintenance (CAM), property taxes, and percentage rent.
• Collaborates with property management to resolve tenant inquiries and supports special projects as needed.
• Conducts audits of lease provisions related to CAM, property tax, and percentage rent, and prepares calculations to ensure compliance with lease terms.
• Enters approved calculation methodologies into the ERP system.
• Maintains and updates tenant billing methodologies in the ERP system to ensure accuracy and completeness.
• Participates in the annual budget process through calculation, review, and analysis of estimated charges.
• Calculates and issues final year-end reconciliation invoices.
• Updates percentage rent schedules with monthly sales data and generates percentage rent invoices.
• Assists Property Management in resolving tenant inquiries related to reconcilable charges.
• Calculates property tax refunds and issuing related invoices to tenants.

Property Manager

Tenant Billing Analyst – 12 Month Contract