Work Force Management, CX Solutions Engineer
RingCentral
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $133,700 - $248,300 per year
About the role
- Continued education and mastery of Workforce Engagement Management products offered by RingCentral including Quality Management, Analytics, and Workforce Management.
- Collect and document Workforce Engagement Management needs and requirements through client discovery calls and RFPs.
- Demonstrate Workforce Engagement Management (WEM) products including Quality Management, Analytics, and Workforce Management.
- Assist in internal scoping of recommended and demonstrated products.
- Serve as an advocate for the WEM tech stack; identifying, and reviewing new WEM technologies.
Requirements
- Minimum Bachelor’s degree or equivalent work experience, a minimum of 3+ years of Workforce Engagement Management (WEM) experience
- Proven ability to design and implement repeatability standards, establishing the technical frameworks that ensure high-quality output and operational accountability.
- Extensive experience architecting and overseeing WEM functions within large-scale, complex global operations.
- Advanced experience modeling capacity plans and volume forecasts for large-scale operations, ensuring precision in labor supply-and-demand variables
- Possess strong oral and written communication skills with the ability to translate complex analysis and insights into relevant business discussions with diverse groups of leaders and organizations
- Excellent problem solving and analytic capabilities utilized to identify root cause issues/improvement opportunities and designing approaches/programs to address those issues
- Championing change, innovation and collaborates with others on continuous improvements
- Proven track record of building partnerships, collaborating, and influencing at senior levels and across lines of businesses
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- Voluntary supplemental health coverage and life insurance
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee 1:1 coaching, perks and discounts program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Workforce Engagement ManagementQuality ManagementAnalyticsWorkforce Managementcapacity planningvolume forecastingtechnical frameworksoperational accountabilityproblem solvinganalytical capabilities
Soft Skills
oral communicationwritten communicationcollaborationinfluencingprioritizationdeadline managementgoal achievementworking under pressurechange advocacyinnovation
Certifications
Bachelor's degree