Staff Designated Support Engineer
Snowflake
AWSAzureCloudETLGoogle Cloud PlatformInformaticaMatillionRDBMSSQLTableau
Senior Support Engineer, SAP Basis
Rimini Street
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
Tech Stack
LinuxOracleSQL
About the role
- Provide exceptional remote-based support for mission-critical SAP applications
- Research, troubleshoot, and support multiple SAP modules for global clients.
- Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications.
- Work closely with customers daily to understand their needs and deliver high-quality customer experience.
- Provide remote-based functional support & training for specialist SAP modules.
- Support client customizations and share implementation best practices advice.
- Develop application break fixes for critical product defects.
- Create scripts to identify, analyze and correct data issues.
- Manage one or more key assigned accounts as a technical/functional advisor.
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
- Be a pro-active contributor to a support organization running 24x7x365.
Requirements
- 10+ years relevant all-round SAP experience particularly with SAP Basis.
- Working knowledge as a system administrator with at least two of the following: Linux, Solaris, AIX, HP-UX or Windows.
- Working knowledge of databases such as Oracle/MS-SQL/DB2/Sybase/SAP HANA.
- Expertise in SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration.
- Good experience with SLT installation and technical configuration.
- Skills in client-facing Support.
- A track record of successful roles in several SAP implementation or upgrade projects.
- Deep working knowledge and understanding of supporting business processes.
- Analytical, logical problem resolution skills.
- SAP certification(s) preferred.
- Knowledge of architecture, implementation, and key functionality.
- Expertise with S/4 Hana including full life-cycle implementation experience, configuration, and administration of the application.
- Knowledge of maintenance/patching mechanics and SAP architecture.
- Demonstrable history solving complex problems across multiple modules.
- Must be able to speak, read and write English fluently.
- Speak, read, and write another language fluently is desirable.
Benefits
- Professional development opportunities
- Flexible working hours
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAPSAP BasisLinuxSolarisAIXHP-UXWindowsOracleMS-SQLSAP HANA
Soft skills
customer experienceproblem resolutionanalytical skillslogical skillsclient-facing support
Certifications
SAP certification
