Technical Support Engineer II
Climb Channel Solutions NA
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Cloud.NETSQL
About the role
- Provide post-sale technical support to customers and partners
- Assess and document reported customer issues
- Formulate and communicate resolution plans
- Gather necessary information and resources
- Investigate and reproduce case scenarios
- Provide clear customer responses and document corrective actions
Requirements
- 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
- In depth knowledge and experience in at least some of the following:
- IT and System administration
- Networking and data transport and encryption
- Cloud infrastructure, Machine, network and services virtualization
- Security concepts and methodologies
- Relational databases and SQL language proficiency
- .NET applications
Benefits
- Healthcare insurance
- Pension/retirement matching
- Comprehensive life insurance
- Employee assistance program
- Time off plans
- Paid company holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT administrationsystem administrationnetworkingdata transportencryptioncloud infrastructurevirtualizationsecurity conceptsrelational databasesSQL
Soft skills
technical supportproblem-solvingcommunicationdocumentationcustomer service