Technical Support Representative – Fixed Term Contract
Trimble Inc.
Staff Designated Support Engineer
Snowflake
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
Tech Stack
AWSAzureCloudETLGoogle Cloud PlatformInformaticaMatillionRDBMSSQLTableau
About the role
- Operate as the primary point of contact for assigned customers on service delivery issues
- Partner with support and account teams to drive the day-to-day progression of support cases, incidents, and escalations for assigned customers
- DSEs collaborate closely with the account team and customer to surface insights and enable productive discussions
- Advocate for customer priorities in account reviews and collaborate closely with internal teams
- Drive technical advocacy between customers and product/engineering teams
- Lead problem-solving sessions for complex technical challenges
- Maintain deep knowledge of assigned accounts’ architecture, use cases, and critical success factors
Requirements
- Bachelor's or Master’s degree in Computer Science, MIS, or equivalent discipline
- 8+ years of experience in Technical Support, Customer Success, or similar customer-facing technical role
- Proven success in managing enterprise customer relationships and acting as a trusted technical advisor
- Strong communication and writing skills in English, with the ability to simplify complex concepts for technical, non-technical, and executive audiences
- High emotional intelligence (EQ), empathy, and customer advocacy skills, with the ability to influence outcomes across internal and external stakeholders
- Experience with Data Warehousing, Database migration, and ETL
- Advanced SQL expertise, including debugging, query optimization, window functions, and performance tuning
- Strong RDBMS knowledge (data types, aggregations, execution plans, workload management, database performance)
- Experience with data integration and analytics: ETL/ELT and reporting tools (e.g., AWS Glue, Azure Data Factory, Informatica, Matillion, Tableau, Fivetran)
- Familiarity with semi-structured data (JSON, Avro, Parquet) and scripting/coding in at least one programming language
- Knowledge of at least one major cloud ecosystem (AWS, Azure, GCP), including infrastructure, networking, and performance metrics (CPU, I/O, RAM, Network)
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Data WarehousingDatabase migrationETLSQLRDBMSdata integrationanalyticsscriptingcloud ecosystemperformance tuning
Soft skills
communication skillswriting skillsemotional intelligenceempathycustomer advocacyinfluenceproblem-solvingcollaborationcustomer relationship managementtechnical advisory
Certifications
Bachelor's degree in Computer ScienceMaster’s degree in Computer ScienceMIS degree
