Deployment Manager
Rillet
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Tech Stack
About the role
- Own the end-to-end forward deployment and partner implementation enablement strategy
- Design and evolve the model by which partners are onboarded, enabled, and graduated to independent implementation capability
- Embed directly with partners and customers during early or high-complexity implementations when needed
- Set standards for configurations, workflows, and implementation quality across partners
- Build and maintain scalable partner-facing enablement assets (playbooks, guides, checklists, certification paths)
- Define readiness criteria and success metrics for partner independence
- Identify recurring implementation failure modes and turn them into systemic fixes
- Serve as the escalation point for complex implementation and product issues
- Partner closely with Product and Engineering to translate field learnings into roadmap input
- Hire, mentor, and lead forward deployment team members over time as volume and complexity grow
- Continuously refine the forward deployment operating model as Rillet scales upmarket and expands partner breadth
Requirements
- 7–12+ years of experience across financial implementation, solutions engineering, forward deployment, technical enablement, or systems consulting roles
- Prior experience leading or scaling customer-facing technical teams
- Big 4, systems integrator, ERP/financial systems, or enterprise consulting background
- Deep experience supporting complex SaaS implementations or technical workflows, especially within office of CFO
- Strong systems thinker with excellent judgment around tradeoffs and edge cases
- Proven ability to build repeatable, scalable enablement models
- High product curiosity and track record of becoming a deep product expert
- Comfort operating at both the strategic and tactical level
- Clear, structured communicator who can simplify complex behaviors for diverse audiences
- Strong ownership mindset with a bias toward action
- Experience in high-growth or early-stage technology companies strongly preferred
- Accounting experience not required
- Preferred but not required: experience in accounting, finance, or FinTech roles.
Benefits
- Competitive Pay & Benefits: Backed by world-class investors, we offer strong salaries plus equity so you share in our success. We've got you covered with top-tier health and dental insurance, premiums partially or fully covered for you, plus 90% coverage for dependents.
- Room to Grow: We're building a team of ambitious, high-performing people who will grow with the company. As Rillet scales, so will your role, responsibilities, and compensation.
- Flexibility That Works: Take the time you need with flexible PTO and 9 company-wide holidays. We value both the flexibility of remote and hybrid work and the creativity and energy that comes from in-person collaboration at our hubs in San Francisco, NYC, and Barcelona.
- Build Real Connections: Great work happens when people connect. Join us for team offsites in incredible locations, our team has bonded everywhere from New York and San Francisco to Toronto, Italy, France, and beyond.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial implementationsolutions engineeringforward deploymenttechnical enablementsystems consultingSaaS implementationstechnical workflowsenablement modelsproduct expertisescalable partner-facing assets
Soft Skills
systems thinkingjudgmentclear communicationstructured communicationownership mindsetbias toward actionmentoringleadershipstrategic thinkingtactical thinking