Product Manager
Smeetz
Senior Product Manager, PBM Member Experience
Rightway
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $150,000 - $195,000 per year
Job Level
Senior
About the role
- Own and evolve the vision for Rightway’s digital pharmacy experience, keeping members at the center of every product decision.
- Be the owner of the digital pharmacy journey across our web and mobile apps—from a member’s first search for a medication to choosing where to fill it and tracking ongoing prescriptions in a personalized digital medicine cabinet.
- Build intuitive, engaging features—like drug search, cost transparency, benefits clarity, personalized reminders, and easy checkout supporting retail, mail order, and specialty options.
- Partner closely with design, engineering, and clinical experts to create elegant solutions that balance usability with operational and regulatory needs.
- Use experimentation, analytics, and member feedback to continually improve adoption, satisfaction, and outcomes.
- Inspire the team with insights about member behavior and trends in digital health, translating them into actionable roadmaps.
- Lead and mentor an Associate Product Manager, fostering a culture of creativity, empathy, and data-driven decision making.
- Explore how AI, digital retail, and consumer health innovations can push the member experience forward.
Requirements
- 5+ years of product management experience, ideally blending consumer product and healthcare expertise.
- Strong track record of shipping B2C experiences that drive engagement and habit formation.
- Comfortable with experimentation, behavioral design, and data-driven optimization.
- Excellent communicator and collaborator; able to rally engineers, designers, and clinicians around the member voice.
- Passionate about building healthcare experiences that are as intuitive and delightful as the best consumer apps.
- Extra credit: Background in digital retail pharmacy or PBM member experiences.
- Extra credit: Experience with regulated markets (Medicare) or pharmacy data standards.
- Extra credit: Hands-on exposure to AI-powered product development or prototyping.
- Extra credit: Advanced degree in a relevant field (MBA, MPH, technical discipline).
