Rightway

Product Manager

• Own and evolve the vision for Rightway’s digital pharmacy experience, keeping members at the center of every product decision.
• Build intuitive, engaging features—like drug search, cost transparency, benefits clarity, and personalized reminders—that turn complex pharmacy benefits into simple member experiences.
• Partner closely with design, engineering, and clinical experts to create elegant solutions that balance usability with operational and regulatory needs.
• Use experimentation, analytics, and member feedback to continually improve adoption, satisfaction, and outcomes.
• Inspire the team with insights about member behavior and trends in digital health, translating them into actionable roadmaps.
• Lead and mentor an Associate Product Manager, fostering a culture of creativity, empathy, and data-driven decision making.
• Stay curious—explore how AI, digital retail, and consumer health innovations can push our member experience forward.

Senior Product Manager, PBM Member Experience

Customer Success Manager

• Own day-to-day operational management for an assigned book of PBM clients
• Serve as the primary operational point of contact for all client inquiries
• Co-lead and facilitate client meetings
• Partner with the Implementation team during new client onboarding
• Gather and manage all client requirements for the annual open enrollment cycle
• Facilitate client-facing webinars, benefit fairs, and employee education sessions
• Proactively identify operational trends and issues
• Monitor and track all client deliverables against contractual obligations
• Contribute to cross-functional initiatives focused on standardizing client operations
• Support Rightway partners by interpreting plan design and resolving inquiries

Client Success Manager, PBM

Implementation Specialist

• Oversee all aspects of multiple implementations as it relates to communication, coordination, set up and transition from implementation state to maintenance state.
• Provides Sales and Client Success Support through the implementation process, with direct contact with client contacts and vendors.
• Document business requirements, develop and oversee project plans, and implement change control procedures.
• Document and report out critical milestones, opportunities, and overall client satisfaction with leadership.
• Understand industry and market trends in the PBM and Navigation market space.
• Serve as the primary point of contact for clients during the implementation phase, managing client expectations and providing regular updates on project status.
• Conduct risk assessments and develop mitigation strategies to address potential project risks and issues.
• Facilitate post-implementation reviews and lessons-learned sessions to identify areas for improvement and best practices.

Client Implementation Manager

Data Analyst

• Directly manage a team of analysts, providing coaching, performance feedback, and professional development support to ensure excellence and retention
• Act as the primary people manager for analysts embedded within PBM, clinical, customer success, delivery and operations teams, helping balance business priorities with team wellbeing and growth
• Own prioritization and project oversight, ensuring analysts are aligned to the highest value workstreams within their domain and are empowered to deliver measurable impact
• Leverage PBM expertise to help analysts navigate complex pharmacy claims data, program outcomes, and savings strategies
• Define and guide development of scalable, validated data products and performance metrics
• Translate business questions into structured analytical approaches and ensure clear, actionable output via dashboards, models, and presentations
• Partner with leadership across various PBM functions to support quarterly business reviews, client deliverables, ad hoc analytics and clinical program effectiveness
• Stay current on PBM market trends, new drugs, biosimilar transitions, and policy changes to ensure Rightway remains data-forward and clinically relevant
• Support broader analytics infrastructure efforts such as metric standardization, governance, and version control
• Work with Engineering and Product to enable secure, performant, and scalable analytics infrastructure

Data Analytics & Insights Manager

Pharmacist

• Serves as direct member and provider contact for specialty pharmacy benefit information, prior authorization requests, and navigation support.
• Prior to the receipt of medication, provides support to members enrolled in specialty management programs, including coordinating any needed prior authorization with the UM team, the fulfillment of the prescription with the specialty pharmacy partner, enrollment in patient assistance programs, and billing questions. After receipt of medication, follow up with members to ensure satisfaction, connect member with a pharmacist for any clinical questions, and coordinate future refills.
• Fields questions from members, human resources departments, pharmacies, and providers related to specialty distribution, benefit design, formulary coverage and cost of medication, prior authorization criteria, claims adjudication, copay/patient assistance, and ensures individual’s questions and issues are resolved.
• Supports Specialty Clinical Pharmacists in patient and provider outreaches, including scheduling of appointments between members and pharmacists, enrollment of members into copay or patient assistance programs, medication adherence support, and other administrative tasks.
• Assists in ensuring all operating and productivity standards are met, which may include conducting quality reviews of calls, chats, and documentation notes to identify opportunities for improvement.
• Ensures regulatory and privacy standards are consistently met.
• Provide support to other teams within Clinical Operations, such as utilization management and navigation.

Pharmacy Technician – Specialty

Director

• Design innovative pricing models that differentiate Rightway in the market, including alternative reimbursement constructs, transparent pricing frameworks, and risk-sharing arrangements with clients and channel partners.
• Develop AI and machine learning models that support and scale pricing operations — including predictive tools for underwriting, automated guardrails, and decision-support systems that augment the pricing team.
• Lead special projects on behalf of the VP, Cost of Goods & Underwriting, owning ambiguous, high-stakes initiatives from problem definition through implementation.
• Build net-new analytical capabilities from scratch, including the data infrastructure, methodologies, and tooling needed to support them.
• Partner cross-functionally with Sales, Account Management, Finance, Trade, Product, and Engineering to translate innovative pricing concepts into operational reality.
• Serve as a thought partner to senior leadership, bringing an external perspective on industry trends, competitor moves, and emerging pricing methodologies.
• Translate complex quantitative work into clear narratives and recommendations for executive audiences.

Director, Pricing Innovation

Full-stack Engineer

• Own and drive technical initiatives
• Lead the architecture and delivery of major features across mobile, web, and API layers, from design through production
• Make architectural decisions (service boundaries, data modeling, API contracts) and document them so the team can build on them
• Elevate the team around you
• Mentor mid-level and junior engineers through pairing, code review, and design discussions. Not just catching bugs, but teaching patterns
• Transfer knowledge proactively, mentoring engineers to discover the "why" with a deep foundation of how systems are built
• Establish and maintain coding standards, testing strategies for your initiative area
• Build and maintain production systems
• Design and build gRPC APIs using NestJS
• Work across React Native (mobile) and React (web) to deliver cohesive member experiences
• Define and implement service communication patterns using Protocol Buffers and gRPC
• Own observability for your systems. Maintain Datadog monitors, Sentry error tracking, and know when something is wrong before users report it
• Shape how we work
• Contribute to architecture decisions in cross-team forums
• Drive AI-native development practices by establishing workflows, sharing findings, and helping the team use AI tools effectively
• Identify and raise risks early, including timeline slippage, technical debt, vendor reliability issues, and compliance gaps
• Coordinate across team boundaries when your work touches other services or teams

Senior Software Engineer, PBM Member Experience

• Own and drive technical initiatives
• Mentor mid-level and junior engineers
• Build and maintain production systems
• Shape how we work by contributing to architecture decisions

Senior Software Engineer, PBM Adjudication

Manager

• Support the development and implementation of strategies to ensure client plan performance commitments are met.
• Act as a clinical SME to the client services team, providing operational guidance and day-to-day management support.
• Collaborate with internal leaders to align clinical consulting efforts with organizational goals.
• Deliver high-quality clinical consulting services to clients, ensuring evidence-based recommendations.
• Assist in the development and implementation of clinical programs to improve patient outcomes and support client strategies.
• Support clinical discussions with clients during sales, implementations, and ongoing operations including how benefit designs and clinical programs impact financial performance.
• Analyze pharmacy benefit plan performance metrics to identify trends and areas for improvement.
• Collaborate with internal teams to identify and execute performance improvement strategies and report on outcomes.
• Provide day-to-day support and guidance to the client services team in managing client relationships and performance.
• Build and maintain effective relationships with clients, internal teams, and external stakeholders.
• Serve as a resource to the client services team in discussing clinical strategies and performance improvements with clients.
• Participate in client meetings, presentations, and consultations to support ongoing client engagement.
• Act as a liaison between clients and internal teams, ensuring clear communication and alignment on goals.
• Support quality assurance efforts to ensure the accuracy and effectiveness of clinical consulting services.
• Stay updated on industry trends and best practices in pharmacy, PBM, and healthcare, ensuring continuous improvement.