Rightsline

Director of Operations

Rightsline

full-time

Posted on:

Location Type: Hybrid

Location: Noida • India

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Job Level

Lead

About the role

  • Responsible for the oversight and administration of support and project teams in India
  • Develop and implement operational strategies that align with company objectives for both Support and Professional Services teams.
  • Supervise and mentor managers and staff across both departments, fostering a culture of excellence, collaboration, and continuous improvement.
  • Evaluate and improve internal processes and workflows to increase productivity, reduce costs, and enhance service delivery efficiency.
  • Define and track key performance indicators (KPIs) and operational metrics for both teams, using data analysis to identify trends and inform decision-making.
  • Oversee budget planning, financial reports, and resource allocation to maximize profitability and ensure appropriate staffing levels for client needs.
  • Ensure the delivery of world-class customer service and high-quality project execution, managing client relationships and addressing issues effectively.
  • Liaise with other departments internally to ensure seamless communication, alignment of initiatives, and a unified approach to business goals.

Requirements

  • A Bachelor's degree in Business Administration or a related field is required; an MBA or a Master's degree is a plus.
  • A minimum of 15 years of experience with 8-10 in leadership positions, with a strong background in managing customer-facing teams in a software or technology environment.
  • Strong knowledge of relevant software and systems (e.g., Professional Services Automation (PSA), Project Management software) and the ability to leverage technology for efficiency.
Benefits
  • A supportive executive team
  • Amazing culture
  • Opportunities for professional growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisbudget planningresource allocationkey performance indicatorsoperational strategiesprocess improvementproject executioncustomer service
Soft Skills
leadershipmentoringcollaborationcommunicationproblem-solvingstrategic thinkingteam managementcontinuous improvement
Certifications
Bachelor's degreeMBAMaster's degree