Right at Home UK

Manager

• Support the day-to-day delivery of care services across Cardiff & Newport
• Ensure compliance with Right at Home, CIW, and other local/national standards
• Provide leadership and support to office staff
• Oversee quality assurance and work closely with the Compliance Officer
• Promote person-centred care and implement care plans effectively
• Take part in Manager on-call duties
• Support and oversee Care Coordinators and rota management
• Provide admin support to the Registered Manager
• Step into the Registered Manager role when needed
• Support recruitment and interviews
• Monitor and manage team performance against KPIs
• Understand and work within the brokerage system

Deputy Care Manager

• Lead and support the operations and care team to deliver high-quality, reliable services.
• Assist the Director with financial management, budgeting, forecasting, and reporting.
• Develop and monitor performance targets to improve operational outcomes.
• Build strong relationships with stakeholders, clients, carers, and partner agencies.
• Support business growth through marketing and development activities.
• Oversee personal development plans for the operations team.
• Drive service improvements by analysing and acting on feedback from clients and staff.

Business Support Manager

• Lead and inspire a dedicated team of Clinical Carers and Non-Clinical Carers, ensuring delivery of high-quality care to Clients in their own homes
• Develop and implement business development strategies to drive growth and identify new business opportunities and partnerships
• Conduct market research to assess competitive positioning, customer needs, and emerging industry trends
• Build and maintain strong relationships with local ICBs, hospitals, district nursing teams, GPs, and other stakeholders
• Support individuals with a range of complex medical needs and varying levels of dependency
• Provide training and supervision in delegated tasks including medication administration, wound care, catheter care, PEG and stoma care and diabetes management in a home setting
• Continuously work to ensure clinical excellence, offering personalised care and support to Clients
• Work alongside the Franchise Owner and office team to support growth and day-to-day business operations

Deputy Care Manager

Business Support Manager

Clinical Registered Manager