Provide daily administrative assistance and assist customer and departmental requests via email or phone
Prepare sales quotes based on specifications as delegated by the Sales team or management
Help the Sales department improve their productivity by removing operational complexity and being their trusted partner for communication with key accounts
Acts as the unique interface between the Sales and Operations departments
Collaborate with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently
Coordinate with the Sales and Customer Success departments in the follow-up of annual recurring contract renewals for Service Level Agreements (SLA’s) or software, as well as usage-based software models
Drive data quality by actively flagging data inconsistency issues in Salesforce to the respective sales manager(s)
Respond to website sales inquiries and customer calls, providing price quotes on an as-needed basis
Proactively build, maintain, and monitor the progress of Salesforce tracking dashboards to gauge sales performance metrics
Regularly produce reporting details on sales forecasting and/or performance to the Sales department or management
Support Order Management with tasks such as: On-time processing of orders from receipt to delivery, including subsequent invoicing and payment monitoring
Coordinate with warehouse and shipping teams to ensure timely delivery of orders
Enter new customer data in the CRM and ERP and ensure accuracy of existing data
Assist with and coordinate travel bookings through Concur travel management software, as needed
Assist Sales and Marketing team with trade show and event support, as needed
Keep up to date with new products and features
Follow all company’s policies and procedures.

Requirements

1-2 years of experience working in a sales administration or coordinating role desired
1-2 years of experience using CRM software (especially Salesforce) is highly preferred
Knowledge of ERP software systems (especially Microsoft Dynamics Navision and/or SAP) is a plus
Proven experience in a relevant field of work, ideally in a technical and/or product selling industry
Knowledge of sales principles and customer service best practices highly desired
Attention to detail and ability to work under strict deadlines
Results oriented with a dedication to high quality service
Ability to communicate effectively with employees, customers, and other business contacts in a courteous and professional manner
Ability to manage situations of a dynamic nature; able to modify plans, actions and/or decisions in light of changing situations and circumstances while still meeting deadlines
Friendly, helpful, confident and engaging personality
Proficiency in office administration skills and using Microsoft Suite programs (especially Microsoft Excel) is a must
Time management skills and ability to prioritize multiple tasks are a must
Academic degree in Business Administration or a related field is highly desired
Fluent in Spanish and English (Required).

Benefits

Comprehensive healthcare plan including medical, dental, vision
Competitive 401k plan
Personal time off
Generous paid leave plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM softwareSalesforceERP softwareMicrosoft Dynamics NavisionSAPsales principlescustomer service best practicesoffice administration skillsMicrosoft Excelsales forecasting

Soft Skills

attention to detailresults orientedeffective communicationtime managementability to prioritize tasksadaptabilityfriendly personalityhelpful personalityconfident personalityengaging personality